STATION SUPPORT COORDINATOR

SAS Cargo Group A/S; Norway; On-site; NOK 550,000 - 700,000; Full time

Job summary

SAS Cargo Group A/S is seeking a proactive Station Support Coordinator to join the Passenger Services team at Gardermoen. You will monitor passenger and flight activities, support daily operations, and coordinate effective solutions for passenger and operational teams.

The role reports to the Team Manager and involves collaboration across the Station Support Center. Excellent Norwegian and English communication is essential for success.

Qualifications

• Minimum of 3–5 years in station operations.
• Deep knowledge of SAS Ground Handling products and delivery services.
• Solution‑oriented with strong coordination abilities.
• Ability to perform under pressure with decisiveness and situational awareness.
• Excellent written and spoken English and Norwegian.

Responsibilities

• Provide professional support to leaders and employees for coordinated delivery.
• Maintain updated knowledge of SGH products, customer agreements, and SK and OAL guidelines.
• Coordinate with Station Support and Passenger Recovery Centers to manage disruptions.
• Liaise with OAL during irregularities and organize IRR processes.
• Monitor traffic and passenger situations to proactively reduce irregularities.
• Support competence development and process optimization across areas.
• Collaborate with internal teams, partners, airport authorities and subcontractors.
• Report operational deviations and equipment issues and ensure compliance.

Skills

Station operations experience

Coordination skills

Under pressure performance

English communication

Norwegian communication

Leadership

Team collaboration

Job description

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STATION SUPPORT COORDINATOR

City: Gardermoen

About the position

We are seeking a proactive and service-oriented Station Support Coordinator (SSC) to join our Passenger Services team.
In this role, you will support daily operations by collaborating closely with colleagues across the station and the Station Support Center. You will monitor passenger and flight activities, assist in managing disruptions, and coordinate effective solutions for passenger and operational teams.
You will play a key role in ensuring smooth operations, facilitating information sharing, supporting colleagues, and contributing to process improvements.
This is a shift-based position reporting to the Team Manager, with operational guidance from the Duty Station Manager.

Responsability and main tasks

• Provide professional support to leaders and employees, ensuring coordinated delivery within the assigned area.
• Maintain updated knowledge of SGH's products, customer agreements, and SK and OAL guidelines.
• Contribute to communication and collaboration with Station Support and Passenger Recovery Centers.
• Coordinate an liaisa with OAL during irregularities.
• Organize and execute effective IRR processes.
• Monitor traffic and passenger situations, plan proactively and implement measures to reduce irregularities.
• Support competence development internally and across areas, including assisting process and procedure optimization.
• Foster collaboration with internal teams, partners, airport authorities and subcontractors.
• Follow up on operational deviations, report equipment issues, and ensure procedural compliance.

To be successful we believe you have

• Minimum of 3 to 5 years of experience in station operations.
• Comprehensive knowledge of SAS Ground Handling's products and delivery services.
• Solution-oriented approach with outstanding coordination capabilities.
• Ability to perform effectively under pressure, demonstrate decisiveness, and maintain a comprehensive situational awareness.
• Excellent communication skills in both Norwegian and English, written and verbal.
• Strong operational leadership abilities.
• Excellent collaboration skills – a dedicated team member.
• Structured, systematic, and goal-oriented.
• Engaged, motivated, and contribute positively to the work environment.

We offer

• A dynamic and operational role central to station support and passenger services.
• Opportunities to influence and enhance processes within IRR handling and operational coordination.
• A collaborative work environment with committed colleagues across various operational units.
• Professional development and skill enhancement within a vital operational function.

Our Culture at SAS

At SAS, we are dedicated to caring for each other, delighting our travelers, and driving the transformation towards sustainable aviation. As a future colleague in our team, you'll join a culture where we work collaborative towards common goals, recognize each ohter's contributions, and celebrate success. Our focus is on safe, sustainable, and punctual execution, and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive, grow, and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!

Additional information

Application deadline: 20th of September 2026.

For additional questions, you can contact hiring manager Tone Merete Axelsen, Team Manager at [e-mail]

We look forward to hearing from you!

SAS, Scandinavia's leading airline since 1946, operates from its principal hub at Copenhagen Airport (CPH), complemented by hubs in Oslo (OSL) and Stockholm (ARN). Our mission is to connect Scandinavia with the world and the world with Scandinavia. Each year, SAS serves more than 25 million passengers and transports 55 tons of cargo to 135 destinations across Europe, the USA, and Asia. With a passionate workforce of over 10,000 colleagues, we collaborate with partners and customers to drive transformative changes in aviation. We are committed to achieving net-zero emissions by 2050, embodying the visionary spirit of our founders: “To move from the old to what is about to come, is the only tradition worth keeping”. Innovation and societal progress are at the heart of everything we do. For more information, visit our website at www.flysas.com or follow us on social media for the latest updates and promotions.