Spare Parts Support Specialist - After Sales (Nesttun)

PALFINGER; Bergen; On-site; NOK 650,000 - 800,000; Full time

Benefits offered by this job

Drive

Focus

Empower

Inspire

Develop

Deliver

Job summary

PALFINGER MARINE, part of the PALFINGER group, is seeking an After Sales and Service specialist in Bergen to provide technical support for spare parts and service solutions. You will work with sales managers, engineers, and customers, combining technical knowledge with clear communication and a service-oriented approach.

The role emphasizes identifying parts, researching options, and delivering accurate offers, with a focus on customer needs and efficient, structured inquiries.

Qualifications

• Technical vocational education, short-cycle studies or an equivalent technical qualification.
• Initial professional experience in technical support, service, spare parts, or a sales support environment.
• Ability to understand customer needs and provide practical technical solutions.
• Strong communication and presentation skills with a customer-oriented and collaborative mindset.
• Strong experience working with ERP systems, preferably Microsoft Dynamics AX (Axapta).

Responsibilities

• Identify the correct equipment and spare parts required by customers using internal systems, technical information, and historical equipment deliveries.
• Research spare parts for custom-made equipment and contact relevant suppliers or manufacturers when additional information is required.
• Understand customer spare parts needs, including cases where the required part cannot be clearly identified by the customer, and determine the appropriate solution.
• Prepare accurate spare parts offers based on customer requirements and the identified equipment or components.
• Maintain a structured and organized approach to spare parts inquiries, ensuring technical information and customer requests are handled accurately and efficiently.

Skills

Communication skills

Customer-oriented

Team collaboration

Education

Technical vocational education

Tools

Microsoft Dynamics AX (Axapta)

Job description

PALFINGER MARINE, part of the PALFINGER group, is seeking an After Sales and Service specialist in Bergen to provide technical support for spare parts and service solutions. You will work with sales managers, engineers, and customers, combining technical knowledge with clear communication and a service-oriented approach.

The role emphasizes identifying parts, researching options, and delivering accurate offers, with a focus on customer needs and efficient, structured inquiries.