Spare Parts & After-Sales Solutions Engineer

PALFINGER; Bergen; On-site; NOK 650,000 - 750,000; Full time

Benefits offered by this job

Courses and cutting-edge technology

Good work-life balance

International team

Job summary

PALFINGER MARINE in Norway seeks a technical support specialist to join the After Sales and Service team. You will identify spare parts, research parts for customization, and deliver accurate offers by combining product knowledge with a service-oriented approach.

You will work closely with sales managers, engineers, and customers, providing practical technical solutions, clear communication, and efficient handling of inquiries within our ERP system, preferably Microsoft Dynamics AX.

Qualifications

• Technical education or equivalent technical qualification.
• Experience in technical support, service, spare parts or sales support.
• Ability to understand customer needs and provide practical technical solutions.
• Strong communication and customer-oriented mindset.
• Experience with ERP systems, preferably Microsoft Dynamics AX.

Responsibilities

• Identify correct equipment and spare parts for customers using internal systems and historical data.
• Research spare parts for custom-made equipment and contact suppliers/manufacturers when needed.
• Understand customer spare parts needs and determine appropriate solution.
• Prepare accurate spare parts offers based on equipment or components identified.
• Maintain an organized approach to inquiries, ensuring information and requests are handled efficiently.

Skills

Customer focus

Communication skills

Problem solving

Collaboration

Education

Technical vocational education

Tools

Microsoft Dynamics AX (Axapta)

Job description

PALFINGER MARINE in Norway seeks a technical support specialist to join the After Sales and Service team. You will identify spare parts, research parts for customization, and deliver accurate offers by combining product knowledge with a service-oriented approach.

You will work closely with sales managers, engineers, and customers, providing practical technical solutions, clear communication, and efficient handling of inquiries within our ERP system, preferably Microsoft Dynamics AX.