Spare Parts Sales Engineer – Technical Support & Solutions

Palfinger Ag; Bergen; Hybrid; NOK 550,000 - 850,000; Full time

Benefits offered by this job

Drive

Focus

Empower

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Develop

Deliver

Job summary

PALFINGER MARINE in Bergen is seeking a Service & Spare Parts Sales Engineer (m/f/d) to join our After Sales and Service team. You will identify spare parts, assess customer needs, and prepare tailored offers while collaborating with sales managers, engineers, and customers.

You should have technical vocational education and experience in technical support or spare parts sales, with strong communication skills and ERP knowledge (preferably Microsoft Dynamics AX).

Qualifications

• Technical vocational education, short-cycle studies, or an equivalent technical qualification.
• Initial professional experience in technical support, service, spare parts, or a sales support environment.
• Ability to understand customer needs and provide practical technical solutions.
• Strong communication and presentation skills with a customer-oriented and collaborative mindset.
• Strong experience working with ERP systems, preferably Microsoft Dynamics AX (Axapta).

Responsibilities

• Identify the correct equipment and spare parts required by customers using internal systems, technical information, and historical equipment deliveries
• Research spare parts for custom-made equipment and contact relevant suppliers or manufacturers when additional information is required
• Understand customer spare parts needs, including cases where the required part cannot be clearly identified by the customer, and determine the appropriate solution
• Prepare accurate spare parts offers based on customer requirements and the identified equipment or components
• Maintain a structured and organized approach to spare parts inquiries, ensuring technical information and customer requests are handled accurately and efficiently

Skills

Customer-focused

Communication skills

Presentation skills

Team collaboration

Education

Technical qualification or short-cycle studies

Tools

ERP: Microsoft Dynamics AX (Axapta)

Job description

PALFINGER MARINE in Bergen is seeking a Service & Spare Parts Sales Engineer (m/f/d) to join our After Sales and Service team. You will identify spare parts, assess customer needs, and prepare tailored offers while collaborating with sales managers, engineers, and customers.

You should have technical vocational education and experience in technical support or spare parts sales, with strong communication skills and ERP knowledge (preferably Microsoft Dynamics AX).