ServiceNow Technical Architect (CSM/FSM)

Workpact; Time; Hybrid; NOK 900,000 - 1,400,000; Full time

Benefits offered by this job

Collaborative culture

Paid training

Certification support

Bonus program

Competitive benefits

Job summary

Workpact is seeking a ServiceNow technical architect to design, implement, and oversee ServiceNow solutions aligned with client business goals. You will lead customer sessions, guide best practices, and maintain strong knowledge of ServiceNow applications.

You will mentor consultants, participate in project planning, and develop client-facing collateral. Occasional travel to U.S. onsite meetings is expected.

Qualifications

• Bachelor's degree in computer science, information technology, or equivalent experience.
• 3+ years ServiceNow experience in two or more application areas (not ITSM/ITOM).
• Experience with architecture design, development, and implementation.
• Excellent communication and collaboration skills.

Responsibilities

• Facilitate customer sessions to align business drivers with ServiceNow capabilities.
• Lead functional and technical design of ServiceNow deployments.
• Act as a technical architect on customer projects and coach team members on best practices.
• Mentor less experienced consultants on consulting and technical approaches.
• Assist in project planning to keep tasks moving and identify opportunities to help customers.
• Create client-facing collateral like workshop presentations and documentation.

Skills

ServiceNow architecture

JavaScript/Snowflow

Client engagement

Consulting experience

Strategic recommendations

Communication skills

Education

Bachelor's degree in computer science / IT

Tools

CSA/CIS certifications

REST/APIs integrations

Job description

Job Description

As a ServiceNow technical architect, you will be responsible for designing, implementing, and providing technical and functional oversight of ServiceNow solutions that align with our customer’s business objectives. You will lead customer interactions guiding customers on best practices to meet business outcomes. You’ll have a strong understanding of ServiceNow applications.

Key Responsibilities

• Facilitate customer sessions to align organizational business drivers and functions to ServiceNow application capabilities
• Lead functional and technical design of ServiceNow application deployments
• Act as a technical architect on customer projects - coaching customer and other team members on technical best practices
• Mentor less experienced consultants on general consulting and technical approaches to solve challenges
• Assist in project planning activities and knowhow to keep tasks moving
• Identify additional opportunities to assist customers
• Continuously learn market changes and application enhancements to coach clients
• Help your co-workers succeed
• Create and deliver client-facing collateral such as workshop presentations, function and technical documentation, etc.
• Occasional travel to U.S. onsite customer meetings

Qualifications

• Legally authorized to work in the U.S. without sponsorship
• 3+ years ServiceNow experience in two or more ServiceNow application areas (one outside of ITSM/ITOM) designing and deploying end-to-end ServiceNow solutions
• Bachelor's degree in computer science, information technology, or equivalent experience
• Experience with architecture design, development, and implementation
• Excellent communication and collaboration skills
• Ability to provide strategic recommendations around technical best practices and industry trends
• JavaScript and ServiceNow skills such as flow designer, workspaces, etc.
• Have technical architect level knowledge and experience of ServiceNow platform, key applications, and integrations
• Previous consulting experience

Preferred Skills

• Experience leading customer workshops and project execution for Customer Service Management (CSM) and Field Service Management (FSM)
• ServiceNow CSA and CIS certifications for related applications including CSM and FSM
• Experience with agile methodologies
• Integrations using REST / APIs
• Strong group facilitation skills
• Presales / technical sales experience

Why Join Us

Our goal is to build a sustainable organization with lasting customer and employee relationships. Our PACT is mutual success. We think we are building something special where we all succeed together.

At Workpact You Will Find

• A collaborative culture where you can grow your career.
• Paid training, mentorship, and certification support.
• Competitive benefits and a people‑first mindset.

Workpact offers competitive benefits including paid training. This role will also be eligible to participate in the Workpact bonus program.