ServiceNow Senior Solution Architect

The Cloud People; Oslo; On-site; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Brand new offices in Skøyen, Oslo with

Rooftop terrace, gym, and bike parking

Parking space available

Subsidized canteen

Weekly personal training sessions

Excellent pension and private health保险

Young and inclusive work environment

Career development opportunities

Job summary

The Cloud People is seeking a Solution Architect to lead design and delivery of ServiceNow solutions for client engagements. You will translate business needs into scalable, out-of-the-box architectures, collaborate with stakeholders, and own architectural standards while ensuring maintainable documentation.

Expect agile delivery and active knowledge sharing in a Norwegian-English bilingual environment. The role emphasizes close collaboration with business stakeholders, presales support, and

Qualifications

• Proven experience as a Solution Architect or similar role within ServiceNow projects.
• Expertise in at least one major ServiceNow solution area (e.g., ITSM, ITOM, HR, CSM, IRM).
• Relevant ServiceNow Certified Implementation Specialist (CIS) certification(s).
• Strong understanding of both the business and technical sides of ServiceNow solutions.
• Experience with agile delivery methods, story writing, and iterative design.
• Excellent communication and stakeholder engagement skills.
• A strong focus on best practices, out-of-the-box configurations, and scalable architecture.
• Fluent in Norwegian and English

Responsibilities

• Lead Solution Design: Translate complex business needs into functional, scalable ServiceNow solutions.
• Collaborate with Stakeholders: Conduct workshops and clarification sessions to gather and refine requirements.
• Own the Architecture: Define and enforce architecture standards and implementation approaches.
• Document Everything: Create and maintain high- and low-level designs and agile artifacts.
• Support Estimations & Scoping: Define implementation phases and project scope.
• Quality & Governance: Oversee solution quality and ensure process alignment.
• Knowledge Sharing & Training: Provide client training and participate in expert communities.
• Contribute to Presales (Occasionally): Assist with demos, estimates, and design in presales.

Skills

Solution design

ServiceNow

ITSM

ITOM

CSM

IRM

CIS certification

Agile delivery

Stakeholder engagement

Documentation

Job description

Make an Impact with Us

As a Solution Architect, you will take a front seat in customer-facing roles, guiding organizations through their ServiceNow journey. You will work closely with business stakeholders to translate requirements into scalable, sustainable solutions—leveraging the ServiceNow platform to its fullest potential, while minimizing unnecessary customization.

About us

We are a Norwegian-owned company – and the only pure-play ServiceNow partner in the market. Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

With strong growth over the past six years, we are now more than 400 ServiceNow consultants across Europe and Brazil.

What You will Do

Lead Solution Design: Translate complex business needs into functional, scalable ServiceNow solutions, leveraging out-of-the-box capabilities wherever possible.

Collaborate with Stakeholders: Conduct workshops and clarification sessions to gather, validate, and refine requirements.

Own the Architecture: Define and enforce architecture standards, best practices, and implementation approaches that align with enterprise goals.

Document Everything: Create and maintain solution documentation—ranging from high-level designs (HLDs) to detailed low-level designs (LLDs) and agile artifacts (Epics/User Stories).

Support Estimations & Scoping: Lead the effort in defining implementation phases, estimating effort, and shaping project scope for both ongoing and future engagements.

Quality & Governance: Oversee solution quality, ensure alignment with business processes, and take corrective actions when needed.

Knowledge Sharing & Training: Empower clients through training and workshops. Participate in internal expert communities to share knowledge and grow your expertise.

Contribute to Presales (Occasionally): Provide support with demos, estimates, and solution design during presales activities as needed.

What we are looking for

Proven experience as a Solution Architect or similar role within ServiceNow projects.

Expertise in at least one major ServiceNow solution area (e.g., ITSM, ITOM, HR, CSM, IRM).

Relevant ServiceNow Certified Implementation Specialist (CIS) certification(s).

Strong understanding of both the business and technical sides of ServiceNow solutions.

Experience with agile delivery methods, story writing, and iterative design.

Excellent communication and stakeholder engagement skills.

Ability to create detailed documentation and ensure system maintainability.

A strong focus on best practices, out-of-the-box configurations, and scalable architecture.

Fluent in Norwegian and English

What we offer

Competitive salary

Brand new, modern offices in Skøyen, Oslo – including a rooftop terrace, gym, and bike parking with locker rooms

Parking space available if needed

Subsidized canteen

Weekly personal training sessions during working hours

Excellent pension and private health insurance plans that ensure quick access to private healthcare

A young and inclusive work environment with a dedicated social committee

Great opportunities for professional development and career growth

The TCP Culture

Becoming a part of The Cloud People means joining a team where the culture is built on the four F’s:
Fun: We enjoy ourselves at work – every day – and foster a social and inclusive work environment
Fair: We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications
Focus: We focus exclusively on one leading platform – ServiceNow – to ensure we offer our clients the best expertise on the market
Future: We believe the workplace of the future is modern, flexible, and simple – allowing space for creativity and minimizing time spent on unnecessary reporting