ServiceNow Solution Consultant

The Cloud People; Oslo; On-site; NOK 750,000 - 1,100,000; Full time

Benefits offered by this job

New offices in Skøyen

Gym access

Bike parking

Private health insurance

Pension plan

Professional development

Job summary

The Cloud People in Oslo, Norway is seeking a Solution Consultant to help customers maximize the value of the ServiceNow platform.

You will work directly with business stakeholders and technical teams to design, configure, and implement solutions that follow best practices and out-of-the-box functionality.

Qualifications

• Experience configuring or using the ServiceNow platform.
• Ability to translate business requirements into practical solutions.
• Strong communication skills for workshops and meetings with stakeholders.
• Desire to grow into senior Architect or advisor roles.
• Experience in ITSM/ITOM/CSM or similar ServiceNow areas.
• Familiarity with Agile methodologies and tools.
• Fluent in Norwegian and English.

Responsibilities

• Design and analyze solutions by translating business needs into functional designs.
• Lead and participate in customer workshops to gather and validate requirements.
• Configure and customize the ServiceNow platform to meet customer needs.
• Collaborate with developers to scope projects and estimate efforts.
• Document architecture, design, and configuration for long-term maintenance.
• Conduct training sessions for users and process owners.
• Ensure implementations align with objectives and best practices.
• Support presales with demos and RFP responses when required.

Skills

ServiceNow

Workshop facilitation

Stakeholder management

Communication

Agile methodologies

Norwegian fluency

English fluency

Job description

Are you passionate about translating business needs into smart, scalable solutions? Do you enjoy working directly with customers and being part of a dynamic, forward-thinking team?

Join us as a Solution Consultant and help shape how our clients use the ServiceNow platform to drive real business impact.With us, collaboration, engagement, and mutual support are at the heart of everything we do. Here, you'll have the space to grow both professionally and personally – while taking your career to new heights

About us

We are a Norwegian-owned company – and the only pure-play ServiceNow partner in the market. Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

With strong growth over the past six years, we are now more than 400 ServiceNow consultants across Europe and Brazil.

About the role

As a Solution Consultant, you'll play a key role in delivering ServiceNow solutions to our customers, working closely with business stakeholders and technical teams. You will collaborate with Business Stakeholders and developers to design and implement solutions that align with best practices and maximize the use of ServiceNow’s out-of-the-box functionality.

This is a customer-facing role, fully embedded in our Consulting Organization (PSO), and designed to grow into a Solution Architect position over time.

What you will be doing

• Solution Design & Analysis: Collaborate with stakeholders to understand business requirements and translate them into well-documented functional designs (HLD, LLD, or User Stories/Epics).
• Customer Workshops: Lead and participate in workshops and clarification meetings to gather and validate requirements.
• ServiceNow Development: Configure and customize the ServiceNow platform (forms, workflows, business rules, UI components, etc.) to meet customer needs.
• Collaboration & Support: Work closely with developers to scope projects, estimate efforts, and implement robust solutions.
• Documentation: Document architecture, solution design, and key configuration elements to support long-term maintainability and scalability.
• Training & Enablement: Conduct training sessions for key users, process owners, and stakeholders to ensure adoption and understanding of the solution.
• Quality Assurance: Ensure the final implementation aligns with business objectives, best practices, and platform standards – and help correct any misalignment.
• Presales Support (occasionally): Participate in demos and responses to RFPs when required.

What we are looking for

• Experience working with or configuring the ServiceNow platform.
• Ability to translate business requirements into practical, scalable solutions.
• Strong communication skills and confidence in running workshops and meetings with business stakeholders.
• Desire to grow into a senior Architect and/or advisor role.
• Experience in one or more ServiceNow solution areas such as ITSM, ITOM, HR, CSM, WSD, etc.
• ServiceNow Certified Implementation Specialist (CIS) certifications are a plus – or a strong ambition to obtain them.
• Familiarity with Agile methodologies and tools is an advantage.
• Fluent in Norwegian and English

What we offer

• Competitive salary
• Brand new, modern offices in Skøyen, Oslo – including a rooftop terrace, gym, and bike parking with locker rooms
• Parking space available if needed
• Subsidized canteen
• Weekly personal training sessions during working hours
• Excellent pension and private health insurance plans that ensure quick access to private healthcare
• A young and inclusive work environment with a dedicated social committee
• Great opportunities for professional development and career growth

The TCP Culture

Becoming a part of The Cloud People means joining a team where the culture is built on the four F’s:

• Fun: We enjoy ourselves at work – every day – and foster a social and inclusive work environment
• Fair: We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications
• Focus: We focus exclusively on one leading platform – ServiceNow – to ensure we offer our clients the best expertise on the market
• Future: We believe the workplace of the future is modern, flexible, and simple – allowing space for creativity and minimizing time spent on unnecessary reporting