Service Designer

Zebra People Ltd; London; Remote; GBP 111,000 - 166,000; Part time

Job summary

Zebra People is recruiting for a short-term, remote-first design contract with a well-known charity. You will help modernise the Behaviour Advice Service by moving from single calls to ongoing, multi-channel casework support.

You’ll finalise the end-to-end service blueprint and shape how contact centre technology integrates with Salesforce, delivering impact within five weeks with ASAP start and end by November. Remote work is primary, with occasional London visits.

Qualifications

• Experience creating multi-channel service blueprints for complex services.
• Hands-on experience with contact centre technology.
• CRM integration experience with Salesforce is required.

Responsibilities

• Finalise end-to-end service blueprint for the charity's new model.
• Define how contact centre tech integrates with Salesforce.
• Collaborate with stakeholders to map current and future workflows.

Skills

Multi-channel service blueprinting

Contact centre tech experience

Salesforce / CRM integration

Tools

Miro

Mural

Lucidchart

Visio

Figjam

Job description

Short-term, remote-first contract with well known charity.

Working with a charity to find a Service Designer to help modernise their Behaviour Advice Service – moving from one-off advice calls to ongoing, multi-channel casework support.

You’ll finalise the end-to-end service blueprint and shape how contact centre technology integrates with Salesforce.

5 weeks, ASAP start, done by end of November

Remote, some London visits may be beneficial

Outside IR35 – negotiable

Must have experience with:

• Multi-channel service blueprinting
• Contact centre tech experience
• Salesforce / CRM integration

Desirable experience:

• Service design experience in the charity and / or animal welfare sector
• Experience in behaviour change and / or support services
• Using tools such as Miro, Mural, Lucidchart, Visio, Figjam.