Head of Supporter Services & Stewardship

Charity People; London; On-site; NOK 567,000 - 630,000; Full time

Job summary

Magen David Adom UK is seeking a Head of Supporter Services & Stewardship to lead the supporter experience after generosity is given. This senior role sits on the Senior Leadership Team and oversees two Supporter Services Executives, coordinating with fundraising, CRM and operations.

The successful candidate will design stewardship journeys for major donors, ensure promises are fulfilled and translate complex information into engaging updates.

Qualifications

• Five years+ in supporter services, donor care or stewardship.
• Experience leading and supervising people while delivering multiple projects.

Responsibilities

• Lead supporter services, ensuring a warm, responsive experience for all supporters.
• Develop stewardship journeys for major donors and committees, showing impact of giving.
• Ensure donor promises are kept, with updates on milestones, dedications and visits.
• Translate complex medical, construction and procurement information into clear updates for supporters.
• Strengthen CRM processes, workflows and data accuracy.

Skills

Supporter services

Donor care

Relationship management

CRM systems

People leadership

Communication

Project management

Raiser’s Edge

Tools

Raiser’s Edge

Job description

Head of Supporter Services & Stewardship

Magen David Adom UK

£45,000-£50,000 depending on experience
Finchley Central, London | Permanent | Full-time
4 days per week in the office

Make every act of generosity count.

Magen David Adom UK is looking for an exceptional Head of Supporter Services & Stewardship to lead the experience its supporters receive after they choose to give.

This is a brilliant opportunity for an experienced supporter care, stewardship or relationship-management professional to step into a senior leadership role at an ambitious, growing charity, and to shape a function that sits right at the heart of its future.

Magen David Adom is Israel’s national emergency medical, ambulance and blood service, providing lifesaving care to anyone who needs it, regardless of ethnicity or religion. In 2025 alone, MDA answered 4.29 million emergency calls, dispatching a response team every 22.8 seconds.

Behind that work is an extraordinary community of supporters, donors and volunteers. This role is about making sure their experience of supporting MDA is every bit as thoughtful, professional and meaningful as the generosity they show.

Why now?

This is an exciting moment to join Magen David Adom UK.

The charity has grown significantly, from £4m income in 2016 to £9m in 2026, and is growing in activity, stature and complexity. As MDA approaches its Centenary in 2030, MDA UK has embarked on its ambitious Towards Machratayim campaign, supporting the renovation and construction of ambulance stations, and helping to ensure MDA’s staff and volunteers have the facilities, support and equipment they need for the challenges ahead.

With that growth comes an opportunity to take supporter care and stewardship to the next level.

MDA UK already has a loyal supporter base, alongside significant donors and committees who fund everything from lifesaving vehicles and equipment to major capital projects in Israel. The challenge for you will be to make sure what happens after someone gives is just as exceptional as what comes before it.

What will you be doing?

Reporting directly to the CEO and joining the Senior Leadership Team, you’ll lead a team of two Supporter Services Executives and become the organisational bridge between fundraising, supporter services, CRM and data, operations and colleagues at MDA Israel.

You’ll bring together the detail, systems and human touch that make brilliant stewardship possible.

That means you’ll:

• Lead and develop supporter services, creating a warm, responsive and consistently excellent experience for supporters at every level.
• Build thoughtful stewardship journeys for significant donors, committees and project supporters, ensuring people understand not only where their money has gone, but the difference it has made.
• Keep donor promises on track, from recognition and project milestones to dedications, visits and meaningful updates.
• Turn complexity into compelling communication, translating medical, technical, construction and procurement information into clear, engaging stories and updates for supporters.
• Strengthen processes and systems, ensuring CRM records, workflows and responsibilities are clear, accurate and reliable.
• Champion the supporter voice across the charity, spotting opportunities to improve experiences, solve recurring problems and help MDA UK grow responsibly.

Crucially, this isn’t a frontline major donor fundraising role. You don’t need a track record of personally securing six-figure gifts. Your expertise will be in what makes relationships last: exceptional care, thoughtful communication, attention to detail, strong systems and doing what you said you would do.

Who are we looking for?

You’ll probably have spent at least five years working in supporter services, donor care, stewardship, customer or client services, account management, or another relationship-focused environment.

You’ll have experience of leading or supervising people and be someone who can keep multiple projects, stakeholders and deadlines moving without losing sight of the individual supporter at the centre of them.

You’ll be equally comfortable talking to a significant donor, briefing a colleague, improving a process, chasing an overdue project update or turning complex information into a warm and engaging supporter communication.

You’ll bring:

• A genuinely strong supporter-service mindset
• Experience of stewardship, donor relations or high-value relationship management
• Confident people leadership
• Exceptional organisation and follow-through
• Excellent written and verbal communication
• Experience working with HNW individuals, international stakeholders and public figures
• Strong judgement, discretion and attention to detail
• Confidence using CRM systems, data and digital tools
• Diplomacy and persistence, with the ability to bring people together and make things happen.

Experience of Raiser’s Edge, capital or medical fundraising, donor-funded projects, international partnerships or donor visits would all be helpful, but they are not essential. MDA UK is also keen to find someone with a forward-thinking approach who is open to using emerging AI tools to improve customer and supporter relationships.

What’s it like to work at MDA UK?

MDA UK is a small, close-knit and ambitious team that, in the words of its CEO, consistently “punch above their weight” in the outcomes and impact they deliver.

That means this isn’t a role where you’ll disappear into a large structure. You’ll have visibility, responsibility and scope to influence how the organisation develops.

MDA UK actively encourages its people to bring themselves to their work: their experience, contacts, creativity, ideas and belief in the humanitarian principles underpinning MDA’s work. As the organisation builds towards 2030, the successful candidate will have a genuine opportunity to make their mark, contribute to current strategy and help shape future priorities.

The culture is underpinned by four values:

Be All In. Be Positive. Be Forward Thinking. Be Trusted.

For the right person, there’s something particularly special here: the chance to build exceptional supporter experiences while knowing that behind every project, every ambulance and every donor relationship is a humanitarian mission focused on saving lives.

You can download a copy of the job description and a letter from the CEO using the links below:

Supporter-Services-Stewardship-Manager Job Description

Letter-from-CEO-of-Magen-David-Adom-UK

MDA UK welcomes applicants from a wide variety of backgrounds, experiences and interests. What matters is that you can demonstrate the skills required for the role and share the values and humanitarian principles that underpin the organisation’s work.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Closing date for applications: Friday 2nd October at 9am, send CV and covering letter. First interview round on Friday 9th October, second interview round to TBC.