Senior Service Designer — HR Shared Services

Service Design Jobs; Oslo; Hybrid; NOK 800,000 - 1,000,000; Full time

Job summary

Service Design Jobs seeks a seasoned Service Designer to support the Ministry's HR shared services sub-project. You will map current service flows, design future service interactions, develop service blueprints, and produce user stories to describe user needs.

Responsible for stakeholder mapping and facilitating working meetings with DSS, the ministries and other resources, you will document insights and recommendations for decision-making and prioritization.

Qualifications

• Relevant education at bachelor’s or master’s level.
• Minimum 8 years of experience as a designer.
• Experience with HR services and/or administrative shared services is an advantage.
• Advantage with experience from the public sector or other complex, regulated businesses.

Responsibilities

• Lead and facilitate mapping of current service flows, work processes, information flow, system use and organizational interfaces.
• Prepare a service blueprint that describes the entire service process, with clear visualization of frontstage and backstage processes, dependencies and interactions between actors.
• Develop user stories to describe user needs.
• Conduct stakeholder mapping and provide a structured overview of roles, responsibilities, authorities and approval processes that affect the service.
• If necessary, facilitate working meetings, interviews and co-creation processes with representatives from DSS, the ministries and other defined resources.
• Document insights, analyses, surveys and recommendations in a structured and verifiable manner, so that there is traceability between insights, needs, suggestions and recommendations.

Education

Bachelor's or Master's degree

Job description

Service Design Jobs seeks a seasoned Service Designer to support the Ministry's HR shared services sub-project. You will map current service flows, design future service interactions, develop service blueprints, and produce user stories to describe user needs.

Responsible for stakeholder mapping and facilitating working meetings with DSS, the ministries and other resources, you will document insights and recommendations for decision-making and prioritization.