Service Center Customer Experience Coordinator

GE HealthCare; Oslo; On-site; NOK 480,000 - 620,000; Full time

Benefits offered by this job

On-site role in Oslo

Job summary

GE HealthCare Nordic in Oslo is seeking a Service Center Coordinator to serve as the primary contact for customers and to bridge GE HealthCare with service engineers, logistics partners, and sales representatives. You will ensure timely processing of orders and collaborate with internal teams to resolve issues.

The role requires strong communication, customer focus, and the ability to manage multiple tasks while maintaining high service standards onsite in Oslo.

Qualifications

• Experience in a customer center or similar role.
• Fluent in Danish and English (spoken and written).
• Comfortable speaking on the phone and proficient computer skills.
• Accurate and solution oriented approach.
• Able to work towards specific goals.
• Structured and decisive with strong sense of responsibility.
• Ability to handle multiple tasks concurrently.
• Good personal suitability and appropriate attitude for the work.

Responsibilities

• Provide excellent service and support to end customers, distributors, and subsidiaries.
• Be the first point of contact for customer inquiries and service requests.
• Receive orders and process them in line with policies and systems, ensuring timely shipment.
• Collaborate with internal departments to resolve issues, disputes and escalations.
• Build and maintain relationships with customers and partners to support long-term business success.
• Respond to customer queries promptly, professionally and customer-focused.
• Develop product knowledge and understanding of supply chain processes.
• Work proactively as part of a team to improve service quality and customer satisfaction.
• Build relationships with internal stakeholders to understand operational impacts on customers and service levels.
• Provide accurate information, guidance, and support to customers and business partners.
• Prepare and issue quotations in line with policies and guidelines.
• Ensure compliance with company policies, quality standards and procedures.
• Support continuous improvement initiatives to enhance customer experience and efficiency.

Skills

Customer center experience

Danish language

English language

Phone communication

Documentation & computer skills

Goal oriented

Structured & decisive

Multi-tasking

Responsibility

Job description

GE HealthCare Nordic in Oslo is seeking a Service Center Coordinator to serve as the primary contact for customers and to bridge GE HealthCare with service engineers, logistics partners, and sales representatives. You will ensure timely processing of orders and collaborate with internal teams to resolve issues.

The role requires strong communication, customer focus, and the ability to manage multiple tasks while maintaining high service standards onsite in Oslo.