Senior Technical Support Engineer - Escalations Docs

GSFleet AS; Stokke; On-site; NOK 550,000 - 750,000; Full time

Job summary

GSFleet AS in Norway seeks an experienced Senior Service Engineer to join our Technical Support team. You will handle escalated technical cases, test new releases, and prepare FrontOffice teams for upcoming features, ensuring strong customer service and expert guidance.

This expert-level role involves creating documentation and troubleshooting guides, validating product updates, and sharing knowledge with colleagues across Sales, Product, and Development. Report to Head of Customer Success.

Qualifications

• Several years in IT-Service, IT-Support, Systems, or Solutions Engineer roles.
• Strong skills in troubleshooting complex systems and integrations.
• Experience writing technical documentation or training materials.
• Fluent Norwegian and English (reading, speaking, and writing).

Responsibilities

• Handle escalated technical cases, find root causes, and act as a trusted advisor to customers and FrontOffice.
• Test new releases as a system expert and provide structured feedback to product and development teams.
• Prepare FrontOffice teams for new products and features.
• Create and improve documentation, troubleshooting guides, training, and onboarding materials.
• Spot recurring issues and drive improvements to products, processes, and customer experience.

Skills

IT-Service experience

Troubleshooting

Technical documentation

Norwegian & English fluency

Job description

GSFleet AS in Norway seeks an experienced Senior Service Engineer to join our Technical Support team. You will handle escalated technical cases, test new releases, and prepare FrontOffice teams for upcoming features, ensuring strong customer service and expert guidance.

This expert-level role involves creating documentation and troubleshooting guides, validating product updates, and sharing knowledge with colleagues across Sales, Product, and Development. Report to Head of Customer Success.