Senior Service Engineer – Technical Support

GSFleet AS; Stokke; On-site; NOK 550,000 - 750,000; Full time

Job summary

GSFleet AS in Norway seeks an experienced Senior Service Engineer to join our Technical Support team. You will handle escalated technical cases, test new releases, and prepare FrontOffice teams for upcoming features, ensuring strong customer service and expert guidance.

This expert-level role involves creating documentation and troubleshooting guides, validating product updates, and sharing knowledge with colleagues across Sales, Product, and Development. Report to Head of Customer Success.

Qualifications

• Several years in IT-Service, IT-Support, Systems, or Solutions Engineer roles.
• Strong skills in troubleshooting complex systems and integrations.
• Experience writing technical documentation or training materials.
• Fluent Norwegian and English (reading, speaking, and writing).

Responsibilities

• Handle escalated technical cases, find root causes, and act as a trusted advisor to customers and FrontOffice.
• Test new releases as a system expert and provide structured feedback to product and development teams.
• Prepare FrontOffice teams for new products and features.
• Create and improve documentation, troubleshooting guides, training, and onboarding materials.
• Spot recurring issues and drive improvements to products, processes, and customer experience.

Skills

IT-Service experience

Troubleshooting

Technical documentation

Norwegian & English fluency

Job description

Senior Service Engineer - Technical Support

• Sektor Privat

Handle escalated technical cases, test new releases, prepare FrontOffice teams, and create technical documentation and troubleshooting guides.

• Several years of experience in an IT-Service, IT-Support, Systems, or Solutions Engineer role
• Strong skills in troubleshooting complex systems and integrations
• Experience writing technical documentation or training materials
• Fluent in Norwegian and English (reading, speaking, and writing)
• Fixed-term position running until the end of June 2027

About the Role

We are looking for an experienced Service Engineer to join our team in Tassebekk, Norway and take a key role in providing expert-level technical support and customer service internally and externally.

This is a fixed-term position, running until the end of June 2027.

This is an expert-level position for someone who enjoys solving challenging technical problems, working directly with customers, and sharing knowledge with others.

You will also play an important role in validating new product releases and ensuring that our support and customer-facing teams are well prepared for new technologies and features.

You'll report to the Head of Customer Success and work closely with Sales, Product and Development.

What You'll Do

As Service Engineer, you will

• Handle escalated technical cases, find root causes, and act as a trusted advisor to customers and FrontOffice
• Test new releases as a system expert and give structured feedback to product and development teams
• Prepare FrontOffice teams for new products and features
• Create and improve documentation, troubleshooting guides, training, and onboarding materials
• Spot recurring issues and drive improvements to products, processes, and customer experience

What You Bring

• Several years in IT-Service, IT-Support, Systems, or Solutions Engineer role (or similar)
• Fast learning curve to begin to use several software fast
• Strong skills in troubleshooting complex systems and integrations
• Experience writing technical documentation or training materials
• The ability to explain technical topics clearly to any audience
• A proactive, independent approach and the confidence to challenge how things are done
• Fluent Norwegian and English - reading & speaking & writing

Good to Know

We hope you like cars, because our work is all about vehicles and their travels.

If you love solving hard problems and sharing what you know, we'd like to hear from you.

• Document Management (ICT)
• Norsk
• Systemtest
• Technical writing

GSFleet offers fleet management and tracking software and services.

The company delivers solutions with a high degree of automation and integration options.

The products simplify everyday life for fleet owners and drivers of cars and machinery in the Nordic and European markets.

The company's Headquarter is in Sandefjord Norway.

GSFleet's other offices are in Oslo, Gothenburg, Esbjerg, Vantaa and Tampere.

We also have a presence in Germany, Hungary and the Baltics.