Technical Specialist

Statkraft AS; Trondheim; On-site; NOK 600,000 - 800,000; Full time

Benefits offered by this job

Unlimited learning opportunities

Flexible working solutions

Competitive terms of employment

Benefits schemes

Job summary

Statkraft AS in Trondheim is seeking a Technical Specialist for Local Technical Support to sustain IT services for 500+ users. You will join Infrastructure Operations and deliver Level 2 support, incident handling, and hardware/software troubleshooting in a modern IT environment.

The role requires strong communication in Norwegian and English, ITIL familiarity, and willingness to travel to Statkraft locations. Flexible working solutions and unlimited learning opportunities are offered.

Qualifications

• Experience with Windows clients/servers and network components.
• ItIL knowledge preferred.
• Excellent communication in Norwegian and English.
• Driver's license required.
• Eligible for Norwegian security clearance.

Responsibilities

• Handle issues requiring local physical presence and be available for IT support.
• Coordinate incidents, service requests and changes related to the local IT environment.
• Provide desktop swap-out, hardware and system software support.
• Support events such as annual meetings and trainings.
• Collaborate with remote L2/L3 teams and external providers.

Skills

Windows client experience

Windows Server

Network components

Printers

Video conferencing systems

ITIL knowledge

Norwegian & English communication

Driving licence

Security clearance eligibility

Tools

Microsoft Windows

Windows Server

Video Conferencing Systems

Enterprise printers

Job description

Provide Level 2 local IT support, handle incidents and service requests, and support hardware and software for over 500 users in Trondheim.

• Experience with Windows clients, servers, network components, printers, and video conferencing systems
• Knowledge of IT process management framework, preferably ITIL
• Excellent communication skills in Norwegian and English
• Driving licence
• Eligible for Norwegian security clearance and authorization
• Competitive terms of employment and benefits schemes
• Flexible working solutions
• Unlimited learning opportunities

Empower IT Operations in a Global Environment

Company Description

Statkraft has been making clean energy possible for over a century. That is what we offer. 125 years of unrivalled expertise in supplying the world with what it needs most. We envision a world that runs entirely on renewable energy. Because in the fight against climate change, we do not see renewable energy as part of the solution – we believe it must be the solution. With us, you will shape a career that is truly forward-facing with many amazing opportunities and offerings to match.

But there is more work to be done – that is why we need you to join!

Job Description

Technical Specialist, Trondheim

We are looking for a Technical Specialist to join our Local Technical Support team in Trondheim, Norway.

Infrastructure Operations is part of Statkraft's global IT organization and is responsible for the day-to-day operation of IT services across the company. We manage critical IT infrastructure through a combination of strategic service providers and in-house expertise, while also delivering local IT support to employees worldwide.

To strengthen our support capabilities in the Trondheim region, we are seeking a skilled and service-oriented Technical Specialist to provide Level 2 local IT support to our offices and users. In this role, you will be part of a highly collaborative team within our 24/7 Operations Centre and Local Technical Support organization, supporting a modern and continuously evolving IT environment more than 500 employees.

As a Technical Specialist, you will play a key role in ensuring a reliable, secure, and positive IT experience for our users. You will work closely with colleagues across Infrastructure Operations, global IT teams, and external service providers to resolve incidents, support projects, and contribute to ongoing improvements of our workplace technology services.

This position reports to the Manager Infrastructure Support.
In your role you will:

• Handle issues requiring local physical presence and be available for the users requiring IT support and assistance.
• Handle and coordinate Events, Incidents, Service requests and Changes related to the local IT environment.
• Provide desktop swap‑out, Level 2 hardware and system software support to include but not limited to engineering workstations, laptops, desktops, smart phones/tablets and other devices as mutually agreed and defined.
• Provide technical support for special events such as annual meetings, board meetings, training sessions, for both internal/ external end users, etc.
• Work as a Hand & Eye support for remote L2/L3 teams

Qualifications

• Service orientated and professional
• Work experience within operation of Windows clients, servers, network components, printers and video conferencing systems
• Knowledge about IT process management framework, preferably ITIL
• Quick learner who likes to work independently on assigned tasks
• Self-driven and energetic, able to perform under pressure
• Excellent communication skills in Norwegian and English – written and spoken
• Willingness and ability to travel regularly to Statkraft locations in the Trondheim region and other sites as required.
• Driving licence

Additional Information

What We Offer

• Unlimited learning opportunities at various levels of the organization
• The chance to grow your career alongside a truly global network of experts, leaders, specialists, and graduates from different countries and backgrounds
• The opportunity to work somewhere with pride, and be able to honestly say “My work is contributing to saving the planet”
• A work culture that puts emphasis on the individual, offering flexible working solutions, and work-life balance principles
• Statkraft offers competitive terms of employment and benefits schemes, and we’re a trusted employer that puts the safety of our people first. We believe that a safe and healthy working environment is a matter of choice, not chance

Statkraft manages critical infrastructure and services in several countries. The applicant must be eligible for Norwegian security clearance and authorization.

Location: The position is located Trondheim

Contact:For questions about the process, please contact Serdar Turkoglu, Manager Infrastructure Support, on email:[e-mail].

• IT Infrastructure Library (ITIL)
• Microsoft Windows
• Microsoft Windows Server

Statkraft is a leading company in hydropower internationally and Europe’s largest generator of renewable energy. Statkraft has around 7,000 employees in more than 20 countries.