Kundeservice

grenke Bank Ag Branch Norway; Bærum; On-site; NOK 520,000 - 660,000; Full time

Benefits offered by this job

Discounted meals in building canteen

On-site gym access

Employee discounts on building-wide服务

Job summary

grenke Bank AG Branch Norway is seeking an Administration Specialist for Customer Support & Partner Relations (Leasing) to handle daily customer and partner inquiries by phone and email, and to manage core administrative tasks related to contracts and follow-up.

The role offers exposure to the entire value chain within leasing, and you will collaborate with a small team while contributing to reporting, data management, and compliance activities.

Qualifications

• A bachelor's degree in economics, business administration or a similar field is preferred, although relevant experience may compensate
• Experience in administration, customer service, finance or similar roles
• Experience communicating with customers by phone and email
• Good knowledge of MS Office and digital tools

Responsibilities

• Respond to enquiries from business partners and customers by phone and email
• Follow up contracts and handle contract settlements
• Administer documentation, registration and maintenance of data
• Support credit assessment processes and prepare necessary documentation
• Follow up invoices and payments to business partners
• Follow up open cases and provide general customer service
• Contribute to reporting and basic analyses (operational and financial)
• Ensure documentation is well structured and assist with internal controls
• Assist with invoicing and collection of outstanding receivables
• Participate in improving internal processes and local projects
• Cooperate with our Head Office and act as a point of contact when required
• Assist with risk assessments and various tasks related to operational activities

Skills

Customer service

Administration

Finance knowledge

Phone & email communication

Education

Bachelor's degree in economics/business administration

Tools

MS Office

Digital tools

Job description

• Sektor Privat

Handle customer enquiries by phone and email, manage leasing contracts, support credit assessments, and perform administrative tasks.

• Bachelor's degree in economics, business administration, or similar (relevant experience may compensate)
• Experience in administration, customer service, finance, or similar roles
• Experience communicating with customers by phone and email
• Good knowledge of MS Office and digital tools
• Fluent in Norwegian and English
• Modern, newly renovated office with good working facilities
• Discounted meals at the building's canteen
• Access to an on-site gym
• Employee discounts on various services within the building

Administration Specialist - Customer Support & Partner Relations (Leasing)

Introduction

We are looking for a service-minded and well-organised colleague to join us in an operational role within leasing. The position involves daily contact with customers and business partners by phone and email, combined with responsibility for key administrative tasks related to contracts and follow-up.

You will become part of a small team, giving you broad insight into the entire value chain.

About the Role

An important part of the role is handling enquiries from business partners and customers and ensuring effective day-to-day follow-up. At the same time, you will work with administrative processes and contract-related tasks.

Key responsibilities:

Respond to enquiries from business partners and customers by phone and email

Follow up contracts and handle contract settlements

Administer documentation, registration and maintenance of data

Support credit assessment processes and prepare necessary documentation

Follow up invoices and payments to business partners

Follow up open cases and provide general customer service

Other responsibilities:

Contribute to reporting and basic analyses (operational and financial)

Ensure documentation is well structured and assist with internal controls

Assist with invoicing and collection of outstanding receivables

Participate in improving internal processes and local projects

Cooperate with our Head Office and act as a point of contact when required

Assist with risk assessments and various tasks related to operational activities

Daily communication with customers and business partners is an important part of the role, so it is essential that you are comfortable using the phone and taking an active approach to follow-up.

Who We Are Looking For:

We are looking for someone who enjoys customer contact while also being structured and comfortable with administrative tasks.

Qualifications:

A bachelor's degree in economics, business administration or a similar field is preferred, although relevant experience may compensate for a lack of formal education

Experience in administration, customer service, finance or similar roles is an advantage

Experience communicating with customers by phone and email is a clear advantage

Experience with contracts, document management or customer/case follow-up is beneficial

Good knowledge of MS Office and digital tools

Knowledge of leasing or finance is an advantage, but not a requirement

Personal Qualities

Enjoys customer contact and is comfortable using the phone as a daily working tool

Service-minded and solution-oriented when communicating with customers and business partners

Structured, accurate and detail-oriented

Reliable and responsible

Able to work independently and manage several tasks at the same time

Flexible and willing to contribute where needed

What We Offer

A varied role combining customer contact, administrative responsibilities and insight into the leasing process

A small, informal and collaborative working environment within a large international company

Short decision-making processes and the opportunity to take responsibility and make an impact

Opportunities for learning and professional development

Modern, newly renovated office with good working facilities

Discounted meals at the building's canteen

Access to an on-site gym and employee discounts on various services within the building

Only candidates who are selected for further consideration will be contacted. Due to the number of applications, we are unable to provide individual feedback or respond personally to every applicant. Thank you for your understanding.

• Dataregistrering
• Fakturering
• Microsoft Office
• Norsk

grenke Bank AG Branch Norway is part of the international grenke financial group, established in Germany in 1978. The Group has more than 40 years of experience and is currently represented in more than 30 countries.

We have been established in Norway since 2015 and provide financing solutions, with a primary focus on leasing for small and medium-sized businesses.

Through simple and flexible solutions, we help create financial flexibility for our customers and business partners. Our leasing services are aimed at businesses, entrepreneurs and self-employed professionals.

In Norway, we are a small and efficient team with short decision-making processes and close cooperation across functions. This provides excellent opportunities to take responsibility, make an impact and develop professionally within an international company.