Senior German CSM – AI-Driven Growth, Remote & Equity

n8n GmbH; Norway; Remote; NOK 964,000 - 1,285,000; Full time

Benefits offered by this job

Equity & ownership

Remote-first Europe

Competitive pay

Career growth & hackathons

Diversity & inclusion initiatives

Job summary

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will own a small book of strategic enterprise accounts, focusing on onboarding, adoption, retention, and renewal.

In close partnership with Support, Solutions Engineering and Product, you will drive customer value, orchestrate a clear account strategy, and ensure durable revenue growth across Europe.

Qualifications

• Native German with fluent business English.
• Senior enterprise SaaS CSM with small-to-mid book of business.
• Proven retention/expansion track record and renewals.
• Comfort engaging with IT/engineering stakeholders and APIs.

Responsibilities

• Own a small book of enterprise customers in the German-speaking market from onboarding to renewal.
• Develop account strategies and map footprint across IT, engineering, and senior stakeholders.
• Drive retention and expansion targets in partnership with Account Executives.
• Lead customer kickoffs and success planning with defined goals and timelines.
• Drive onboarding and enablement for technical and business users to speed value realization.
• Maintain strong operating cadence with health checks and QBRs; manage risks.
• Quantify business value and ROI for stakeholders throughout the lifecycle.
• Collaborate with Support, Solutions Engineering and Product to resolve blockers.
• Provide structured customer feedback to Product and Engineering and share learnings with CS.

Skills

German fluency

Senior CSM

Revenue ownership

Technical acumen

DACH experience

Commercial mindset

Account strategy

Stakeholder management

Builder mindset

Job description

n8n GmbH is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will own a small book of strategic enterprise accounts, focusing on onboarding, adoption, retention, and renewal.

In close partnership with Support, Solutions Engineering and Product, you will drive customer value, orchestrate a clear account strategy, and ensure durable revenue growth across Europe.