Founding CSM: Italian Speaker for Public Sector Growth

Beam; London; Hybrid; NOK 634,000 - 1,015,000; Full time

Benefits offered by this job

Generous EMI-qualifying share options

Therapy and coaching access

Financial well-being coach

25 days holiday + Christmas days

Remote work up to 6 weeks/year

6-week sabbatical after 3 years

Nursery scheme

Healthcare cover

Enhanced parental leave

WellBeam budget for wellbeing

Gym membership (London office)

Pension scheme with company contrib

Calm app subscription

Cycle and Tech schemes

Job summary

Beam is seeking a Customer Success Manager to ensure pilots deliver measurable impact and to lead transitions into long-term partnerships. You’ll manage a portfolio of accounts, driving adoption and value across Beam’s products for frontline teams, especially social workers.

You'll spend significant time with users, gather feedback to shape the product roadmap, and lead expansion opportunities while negotiating contracts.

Qualifications

• Experience driving growth through partner or account management in a startup, corporate, or public sector.
• Experience in customer success for software products is a plus.
• Ability to build relationships with stakeholders across government and social care organisations.
• Strong discovery skills to uncover client problems and decision makers.

Responsibilities

• Build strong relationships with frontline teams and senior leadership across Local Councils, Central Government, charities, and private social care providers.
• Drive adoption through training and proactive engagement with frontline teams and managers.
• Demonstrate impact with concise updates and reports to show value of partnerships.

Skills

Fluency in English

Fluency in Italian

Stakeholder management

Growth mindset

Negotiation

Discovery techniques

Account management

Cross-functional collaboration

Job description

Beam is seeking a Customer Success Manager to ensure pilots deliver measurable impact and to lead transitions into long-term partnerships. You’ll manage a portfolio of accounts, driving adoption and value across Beam’s products for frontline teams, especially social workers.

You'll spend significant time with users, gather feedback to shape the product roadmap, and lead expansion opportunities while negotiating contracts.