Field Service Engineer

ThermoFisher Scientific; Norway; Remote; NOK 800,000 - 1,100,000; Full time

Benefits offered by this job

Pension

Healthcare

Job summary

Thermo Fisher Scientific in Norway seeks a Field Service Engineer III to install, maintain, and repair sophisticated analytical and microscopy equipment across the Nordic region, with a focus on Norway. You will build strong customer relationships while delivering on-site service and training to ensure optimal system performance.

The role involves resolving complex issues, coordinating with internal partners, and supporting sales through leads and updates, while traveling up to 50-75% within the

Qualifications

• Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician.
• Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS.
• Experience servicing analytical equipment or as an Application Specialist is an advantage.

Responsibilities

• Troubleshoot, install, PM, repair, and qualification services for analytical instruments.
• Provide high-quality telephone and remote support.
• Promote contract products.
• Achieve customer satisfaction and resolve issues quickly.
• Manage assets and inventory (Parts, computers, company car, tools, manuals).
• Coordinate with Dispatching and Team Leader for service planning.
• Provide accurate Field Service Reports and expense reporting.
• Collaborate with Sales for leads and customer updates.

Skills

Analytical instrument skills

Customer service

English communication

Interpersonal skills

Self-driven

Education

Bachelor's degree in Electronics, Chemistry, or Laboratory Technician

Tools

HPLC

IC

GC

LCMS

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join our Norwegian team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct installations, system certification, preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

You will be supporting our customers in Norway and the Nordic areas for Chromatography and Mass Spectrometry.

This role is field based, supporting customers across all of the Nordic countries, but with a primary focus on Norway.

Working as part of the dedicated Norwegian team supporting Life Science Mass Spectrometry and Chrome productline including HPLC IC, GC, GCMS, ICP and ICPMS you will take part in providing marked-leading on-site services exceeding customer’s expectations every single day.

What will you do?

• Support and enable customers by providing troubleshooting, installation, Preventative Maintenance (PM), repair services and qualification services in a professional and timely manner

• Provide the highest quality level of telephone and remote support

• Actively promote our contract products

• Achieve customer satisfaction through positive and professional interaction and bring up any issues to solve critical tasks in the fastest way possible

• Manage the company’s assets provided, such as stock/inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.

• Co-ordinate with a variety of internal partners for service planning/scheduling (Dispatching, Team Leader etc.)

• Provide accurate and timely reporting of all activities (e.g. Field Service Reports, Expense Reports, etc.)

• Collaborate with the Sales team regarding lead generation, customer activities and updates

Job Requirements

• Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician.

• Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS.

• Experience servicing analytical equipment or equivalent experience as an Application Specialist is an advantage.

• Experience working in research laboratories or similar environments is an advantage.

• Self-driven, with excellent interpersonal skills and the ability to work effectively across all levels, functions, and regions.

• Excellent written and verbal communication skills in English.

• Proficiency in a Scandinavian language is desirable but not required.

• Good understanding of Scandinavian culture is an advantage.

• Strong IT skills.

• Valid driver's license and willingness to travel up to 50-75% within the assigned territory.

• Ability to travel across Europe and the US for technical training

• Strong problem-solving skills and demonstrated organizational abilities, with the capability to manage multiple priorities simultaneously.

• Ability to work independently while maintaining strong collaboration within the team.

• Commitment to following safety protocols and quality standards.

• Ability to respond to customer needs at short notice.

• Ability to effectively train and support customers in the operation of analytical equipment.

We Offer

• A career with an international company making a global impact.

• A diverse and rewarding role as part of an engaged, customer-centric team.

• Continuous learning and professional development opportunities.

• Collaboration with talented colleagues across multiple business areas.

• The opportunity to work alongside some of the best teams in the industry, from internationally recognized scientists to cutting-edge process and production teams, as well as highly creative business and marketing professionals.

• A competitive benefits package, including pension and healthcare.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.