Senior Data Scientist - Growth

United States Digital Space LLC; London; Hybrid; NOK 1,426,000 - 1,901,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

Salesforce's Fin team, now part of Salesforce, seeks a Senior Data Scientist - Growth to drive data-driven decisions in the RAD group. You will analyze usage, design experiments, and surface insights that inform product strategy across the customer journey.

You’ll work with AI tools and SQL, contribute to growth initiatives, and collaborate with Qualitative Research teams to optimize programs and adoption. This role supports a hybrid work policy.

Qualifications

• 5+ years experience as a data scientist or analyst.
• Excellent communication skills with impact focus.
• Experience leveraging AI tools (e.g. Cursor, Claude Code) for data science work.
• Strong SQL skills.

Responsibilities

• Identify opportunities to improve in-product trial experience and conversion by analyzing usage and feedback.
• Design experiments and measure outcomes for signup, trial, and checkout flows.
• Review Startup programs performance to attract right prospects and drive feature adoption.
• Contribute to tooling and infrastructure used by data scientists.

Skills

SQL

AI tools

Communication

Growth analytics

Tools

Cursor

Claude Code

Job description

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated the company help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

Senior Data Scientist - GrowthWhat's the opportunity?

The Research, Analytics & Data Science (RAD) team at Fin use data and insights to drive evidence-based decision-making. We're a team of data scientists and product researchers who use data - both big and small to unlock actionable insights about our customers, our products and our business. We generate insights that build customer empathy, drive product strategy and shape products that deliver real value to our customers. If you get really excited about asking the right questions, exploring patterns in data and surfacing actionable insights that drive strategic decisions, then this role is for you.

What will I be doing?

• You’ll identify opportunities to improve our in-product trial experience and ultimately conversion by analysing usage, reviewing customer feedback and studying competitor products

• You’ll design experiments and measure outcomes to understand the impact of changes to our signup flow, trial experience and checkout flow

• You’ll review the performance of our Startup programs to make sure that they are attracting the right prospects and that the incentives are driving feature adoption

• You’ll contribute to projects that improve the tools and infrastructure that data scientists use to do their work.

What experience and skills do I need?

• 5+ years experience working as a data scientist or analyst

• Excellent communication skills and a focus on impact

• Decent experience leveraging AI tools (e.g. Cursor, Claude Code) for data science work

• Strong SQL skills

Bonus skills & attributes

• Experience working on a B2B SaaS product

• Experience partnering with Qualitative Research teams

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at fin.ai/careers. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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