(Senior) Change & Process Specialist

Nordea; Oslo fylke; Híbrido; NOK 900.000 - 1.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Descripción de la vacante

Nordea in Oslo is seeking a driven Debt Management professional to oversee external debt collection processes end-to-end, ensuring quality, compliance and effective delivery across the Nordics.

You will translate operational data into actionable reporting, collaborate with Nordic and local partners, and help design robust processes that balance regulatory demands with customer care. This role embraces a hybrid working model and opportunities to influence how we work across teams and countries.

Formación

• Strong process and project management skills.
• Ability to structure, lead, and execute end-to-end processes with high quality.
• Debt collection knowledge (advantage).
• Strong stakeholder management and collaboration abilities.
• Capable of building relationships, facilitating alignment and working effectively across teams.

Responsabilidades

• Monitor and control external debt collection processes, ensuring quality, compliance and effective end-to-end execution.
• Turn operational data and observations into clear management reporting, insights and recommendations.
• Collaborate closely with internal stakeholders across the Nordics as well as external partners and vendors to ensure alignment and effective delivery.
• Ensure changes are translated into robust operational processes, controls and ways of working.
• Proactively identify risks, issues and dependencies and drive them towards resolution.

Conocimientos

Process management

Process leadership

Debt collection knowledge

Stakeholder management

Relationship building

Proactive mindset

Descripción del empleo

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In Personal Banking Debt Management, we are dedicated to transforming the debt collection landscape for retail customers across the Nordics. Our mission is to support customers in financial distress and to improve their recoverability by providing sustainable solutions tailored to their needs. We have an increased focus on capital efficiency and are committed to ensuring effective and efficient processes excellence that not only adhere to legal demands but also prioritize customers’ financial well-being.

Debt Management is responsible for the debt collection processes end-to-end and we operate with a can-do mindset and excellent executional skills. We are looking for you to join us!

About our team

DCA & NPL Management is a unique team consisting of 12 specialists in external debt collection, non-performing loans management and divestments. Here you will have great opportunity to support the team in sparring and enhancing ways of working and processes, harvesting synergies. We work Nordic with a "local touch" meaning that while you will be a key person locally, you will also perform tasks in other countries. Ensure external debt collection processes meet regulatory expectations and business needs while improving customer experience and delivering strong end‑to‑end execution with a focus on capital efficiency.

Contribute to team sparring, enhance ways of working, and help capture synergies across processes.

Who you are

Your background and skills include:

• Strong process and project management skills.
• Ability to structure, lead, and execute end‑to‑end processes with high quality
• Debt collection knowledge (advantage)
• Strong stakeholder management and collaboration abilities
• Capable of building relationships, facilitating alignment and working effectively across teams
• Proactive, can‑do mindset with strong execution skills.
• Able to drive tasks forward, solve problems, and deliver in a complex regulatory environment.

What will you be doing?

You will combine operational oversight with a strong focus on driving change. This includes:

• Monitor and control external debt collection processes, ensuring quality, compliance and effective end‑to‑end execution.
• Turn operational data and observations into clear management reporting, insights and recommendations.
• Collaborate closely with internal stakeholders across the Nordics as well as external partners and vendors to ensure alignment and effective delivery.
• Ensure changes are translated into robust operational processes, controls and ways of working.
• Proactively identify risks, issues and dependencies and drive them towards resolution.

The role is based on either one of the headquarters, Nordea Huset, Oslo, Stockholm or Gothenburg.

What we offer

People

come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture

that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model

– we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion

are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!

The recruitment process consists of the following steps:

• Preliminary CV selection
• Interview with the hiring leader
• Background- and referencecheck

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.