Senior Account Services Lead - AI Deployment & Datacenter Ops

Dell GmbH; Norway; On-site; NOK 900,000 - 1,100,000; Full time

Job summary

Dell Technologies in Oslo, Norway, seeks a Senior Advisor to guide customers through service processes, lead reviews, and act as the operational contact for complex service delivery. You will ensure proactive communication, reliable service execution, and excellence across strategic customer environments.

Join Dell Technologies to oversee deployment of PowerEdge XE server infrastructure, coordinate field support, and drive readiness across deployment and engineering teams in the Nordics.

Qualifications

• Strong ITIL foundation and service delivery experience.
• Proven ability to coordinate cross-functional teams in enterprise environments.
• Excellent customer-facing communication and executive presentation skills.

Responsibilities

• Lead and coordinate incident, change, and configuration management activities with SLA adherence.
• Provide service performance reports and drive RCA and continuous improvement.
• Mentor advisors and analysts; maintain escalation playbooks and knowledge content.
• Collaborate with internal teams to address risks and evolving customer expectations.
• Travel to customer sites to oversee critical deployment activities and ensure operational excellence.

Skills

ITIL best practices

Stakeholder management

Executive communication

Service management tools

Dashboard reporting

Education

Bachelor's degree in IT, Engineering, or Business

Job description

Dell Technologies in Oslo, Norway, seeks a Senior Advisor to guide customers through service processes, lead reviews, and act as the operational contact for complex service delivery. You will ensure proactive communication, reliable service execution, and excellence across strategic customer environments.

Join Dell Technologies to oversee deployment of PowerEdge XE server infrastructure, coordinate field support, and drive readiness across deployment and engineering teams in the Nordics.