Self-Help Experience Architect — AI & Docs

Albaplay.com Webtools; Oslo; On-site; NOK 40,000 - 60,000; Full time

Job summary

Albaplay.com Webtools in Oslo, Norway, is seeking a proactive individual to enhance the customer support experience. This role is pivotal in bridging customer interactions with AI and product design, focusing on creating effective self-help tools.

You'll be responsible for understanding customer needs, improving guidance documentation, and working close with product teams to refine support systems. If you are passionate about customer satisfaction and system improvement, we invite you to apply.

Qualifications

• Experience in customer support or a related field.
• Strong communication skills and ability to work with AI systems.
• Ability to analyze patterns in customer inquiries.

Responsibilities

• Own the customer's experience of getting unstuck.
• Build and improve self-help tools and guides.
• Convert support patterns into actionable fixes.

Job description

Albaplay.com Webtools in Oslo, Norway, is seeking a proactive individual to enhance the customer support experience. This role is pivotal in bridging customer interactions with AI and product design, focusing on creating effective self-help tools.

You'll be responsible for understanding customer needs, improving guidance documentation, and working close with product teams to refine support systems. If you are passionate about customer satisfaction and system improvement, we invite you to apply.