Self-Help/Customer Support

Albaplay.com Webtools; Oslo; On-site; NOK 40,000 - 60,000; Full time

Job summary

Albaplay.com Webtools in Oslo, Norway, is seeking a proactive individual to enhance the customer support experience. This role is pivotal in bridging customer interactions with AI and product design, focusing on creating effective self-help tools.

You'll be responsible for understanding customer needs, improving guidance documentation, and working close with product teams to refine support systems. If you are passionate about customer satisfaction and system improvement, we invite you to apply.

Qualifications

• Experience in customer support or a related field.
• Strong communication skills and ability to work with AI systems.
• Ability to analyze patterns in customer inquiries.

Responsibilities

• Own the customer's experience of getting unstuck.
• Build and improve self-help tools and guides.
• Convert support patterns into actionable fixes.

Job description

This isn't a ticket-closing role. AI can answer a growing number of the questions that come in, which frees up the human side for the more interesting work: designing the self-help experience, deciding what AI should answer and how it should sound, spotting the patterns behind repeat questions, and turning them into better product and clearer docs.

What you'd do:

• Own the customer's experience of getting unstuck, whether a person or AI answers
• Build and improve self-help: guides, in-product help, and the AI behind it
• Turn support patterns into fixes, feeding what you learn back to product
• Stay close to operators so we keep understanding their world

You'd need to like people and like systems. The role sits between customer, product, and the tools we use to help, and you'd help define how all three fit together.

If you want to shape what modern customer support looks like while staying close to the people who use what we build, we'd love to hear from you.