Customer Support & Self-Help Experience Designer

Alba; Oslo; On-site; NOK 550,000 - 750,000; Full time

Job summary

Alba in Oslo is seeking a customer support-focused professional to join our product and design team. You will answer tickets, shape the self-help experience, and influence how AI and humans collaborate to help customers get unstuck.

You'll own the customer journey from first contact to resolution, help build in-product guidance, and feed learnings back to product to improve tools, docs, and processes.

Responsibilities

• Answer support tickets directly and keeping our ticketing-systen (Helpscout) empty
• Own the customer's experience of getting unstuck, whether a person or AI answers
• Build and improve self-help: guides, in-product help, and the AI behind it
• Turn support patterns into fixes, feeding what you learn back to product
• Stay close to operators so we keep understanding their world

Job description

Alba in Oslo is seeking a customer support-focused professional to join our product and design team. You will answer tickets, shape the self-help experience, and influence how AI and humans collaborate to help customers get unstuck.

You'll own the customer journey from first contact to resolution, help build in-product guidance, and feed learnings back to product to improve tools, docs, and processes.