SaaS Onboarding & Customer Success Specialist

Spense; Oslo; On-site; NOK 550,000 - 650,000; Full time

Job summary

Spense is seeking a motivated Customer Success & Operations Specialist on a 12-month parental leave contract. You will bridge customers and product, guiding onboarding, showcasing features, and driving adoption in collaboration with Product, Tech, and Sales teams.

You will own onboarding, training, troubleshooting, and data-led improvements, while maintaining customer records and contributing to ongoing success initiatives across multiple departments.

Qualifications

• Background in higher education, preferably within business, tech, or a related field.
• Strong written and verbal communication skills in English and Norwegian.
• Familiarity with CRM tools (HubSpot) and onboarding processes.

Responsibilities

• Handle customer support cases requiring empathy, judgment, and problem-solving.
• Lead structured onboarding and training to ensure customers are confident and set up.
• Drive proactive customer success initiatives and identify opportunities to expand usage.
• Collaborate daily with Product, Tech, and Sales to ensure a seamless journey for customers.
• Maintain accurate customer records and report onboarding metrics to inform improvements.

Skills

Customer onboarding

Communication

Problem solving

Cross-functional collaboration

Norwegian language

English language

Education

Higher education background in business/tech

Tools

HubSpot CRM

Job description

Spense is seeking a motivated Customer Success & Operations Specialist on a 12-month parental leave contract. You will bridge customers and product, guiding onboarding, showcasing features, and driving adoption in collaboration with Product, Tech, and Sales teams.

You will own onboarding, training, troubleshooting, and data-led improvements, while maintaining customer records and contributing to ongoing success initiatives across multiple departments.