Customer Success Manager - 12m FTC

ECOonline Oy; Oslo; On-site; NOK 700,000 - 900,000; Full time

Benefits offered by this job

generous paid time off

parental leave

health coverage

learning paths

wellness

events

ERGs

recognition awards

Job summary

ECOonline Oy is seeking a Customer Success Manager to drive strategic growth, retention, and long-term value across our enterprise portfolio. This role leverages executive-level partnerships to understand each customer’s objectives and ensures our SaaS solutions become critical to their success.

This is a temporary cover during a leave period. You will map accounts, identify stakeholders, manage lifecycle, and support the sales process while pursuing upsell and cross-sell opportunities.

Qualifications

• 2+ years SaaS experience.
• Fluent Norwegian and English.
• Strong KAM experience in SaaS.
• Consultative solution selling experience.
• Proficiency with Microsoft Office Applications.
• Excellent influencing abilities and people management skills.

Responsibilities

• Account mapping and stakeholder identification/management.
• Lifecycle management of assigned accounts.
• Deliver optimal customer success management services.
• Consult with and manage account stakeholders.
• Maintain market knowledge for clients.
• Support line manager and management of Key Accounts.
• Prepare quarterly/biannual client review meetings.
• Identify upsell and cross-sell opportunities.
• Support the sales process.
• Handle customer escalations.

Skills

SaaS experience

Norwegian language

English language

Key Account Management

Consultative selling

MS Office

Dynamics CRM

People skills

Tools

Dynamics CRM

MS Office

Job description

The Customer Success Manager is accountable for driving strategic growth, retention, and long‑term value across our highest‑priority enterprise customer portfolio. This role leverages advanced account management and executive‑level partnership to deeply understand each customer’s business objectives, navigate complex challenges, and ensure our solutions become critical to their success. This position is a temporary cover for an employee who will be on leave during this period.

Key Responsibilities

• Account mapping
• Stakeholder identification and management
• Life cycle management
• Deliver the optimum customer success management service
• Consult with and manage account stakeholders
• Maintain market knowledge
• Support line manager
• Management of assigned Key Accounts
• Quarterly/Biannually client Review Meetings
• Upsell and Cross Sell opportunities
• Support sales process
• Customer Escalations

What we’re looking for

• 2+ years SaaS experience
• Fluent Norwegian and English
• Strong KAM experience in SaaS
• Consultative solution selling
• MS Office, Dynamics CRM
• People skills
• All experience and education considered.

Our Benefits

• generous paid time off
• parental leave
• health coverage
• learning paths
• wellness
• events
• ERGs
• recognition awards

Equal opportunity employer with accommodations for disabilities.

• #LI-Hybrid 2+ years of experience in a SaaS environment
• Fluent Norwegian and English speaker.
• Strong Key Account Management experience within a SaaS business (2+ years).
• Consultative solution selling experience
• Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, O365, Dynamics CRM)
• Excellent influencing abilities/people management skills