Customer Success & Operations Specialist

Spense; Oslo; On-site; NOK 550,000 - 650,000; Full time

Job summary

Spense is seeking a motivated Customer Success & Operations Specialist on a 12-month parental leave contract. You will bridge customers and product, guiding onboarding, showcasing features, and driving adoption in collaboration with Product, Tech, and Sales teams.

You will own onboarding, training, troubleshooting, and data-led improvements, while maintaining customer records and contributing to ongoing success initiatives across multiple departments.

Qualifications

• Background in higher education, preferably within business, tech, or a related field.
• Strong written and verbal communication skills in English and Norwegian.
• Familiarity with CRM tools (HubSpot) and onboarding processes.

Responsibilities

• Handle customer support cases requiring empathy, judgment, and problem-solving.
• Lead structured onboarding and training to ensure customers are confident and set up.
• Drive proactive customer success initiatives and identify opportunities to expand usage.
• Collaborate daily with Product, Tech, and Sales to ensure a seamless journey for customers.
• Maintain accurate customer records and report onboarding metrics to inform improvements.

Skills

Customer onboarding

Communication

Problem solving

Cross-functional collaboration

Norwegian language

English language

Education

Higher education background in business/tech

Tools

HubSpot CRM

Job description

Kickstart Your SaaS Career: Customer Success & Operations Specialist

Do you want to learn the SaaS industry from the inside out?

We are looking for a passionate and driven individual who wants to build a career in the software industry. In this role, you will be the vital bridge between our customers and our product. You will guide them through onboarding, help them unlock the full value of every feature, and work closely with our Product, Tech, and Sales teams to deliver a seamless experience from day one. As we roll out new features, you will be our champion on the front lines, driving adoption across our user base.

Please note: This position is a 12-month parental leave cover within our Support and Customer Success team, but it comes with a strong possibility of transitioning into a permanent role.

What You’ll Do

Customer Support & Troubleshooting

• Be the human touch: Own support cases that require real human judgment, empathy, and critical thinking.
• Solve the complex: Step in to resolve complex situations, sensitive conversations, and edge cases that automated tools simply can't handle.

Customer Onboarding & Training

• Set them up for success: Lead a structured onboarding process to ensure new users are comfortable, confident, and set up smoothly.
• Educate and empower: Train customers on product features, best practices, and tailor configurations to fit their specific needs.

Customer Success Initiatives

• Be proactive: Engage with customers before they have an issue, offering insights and recommendations to help them maximize their use of our product.
• Spot opportunities: Identify moments to expand accounts by introducing relevant new features or add-ons that bring them value.

Cross-Functional Collaboration

• Be the voice of the customer: Relay vital customer feedback to our Product and Tech teams to drive continuous improvements.
• Unite the journey: Collaborate daily with Sales to ensure the customer experience is completely seamless from the moment they sign a contract.

Administrative Support

• Keep us organized: Maintain accurate customer records, track onboarding progress, and build clear support documentation.
• Drive data-led decisions: Report on onboarding metrics, customer satisfaction, and support trends to help us constantly improve.

What You Bring

• Technical Curiosity: You are eager to learn new technologies and comfortable diving into troubleshooting. (Bonus points if you know your way around APIs!)
• Stellar Communication: You have excellent written and verbal skills, with a knack for breaking down and simplifying complex concepts.
• Language Skills: You are fluent in Norwegian and English. (Additional languages like Danish or Dutch are a massive plus).
• Problem-Solving Mindset: You approach challenges with a proactive, creative, and solution-oriented attitude.
• Organizational Superpowers: You can multitask effortlessly while keeping a sharp eye on the details. (Familiarity with CRM tools like HubSpot is highly beneficial).
• Team Spirit: You thrive in a fast-paced environment, love sharing feedback, and are completely comfortable working cross-functionally with Product, Tech, and Sales.

Who You Are

You have a background in higher education, preferably within business, tech, or a related field. You are likely a recent graduate looking for the perfect launchpad—a company where you can learn, grow, and thrive. Above all, you are passionate about helping people and genuinely curious about the software that powers modern businesses.

What to Expect From Us

We care deeply about creating a space where you can make a real, visible impact from your very first week. When you join us, you get:

• A vibrant culture: You will be part of an international, passionate team that loves what they do.
• Purpose-driven work: Everything we do is guided by our core values: We Share, We Care, We Move.
• A launchpad for your career: Hands‑on experience across multiple departments in a growing SaaS environment. Experience scaling to new markets.

About Spense:

Spense is a leading provider of digital payment management platform to the automotive industry. At Spense, we empower large dealerships with innovative payment solutions designed to streamline transactions and enhance customer experience. Our platform offers a seamless, secure way for merchants to handle payments, boosting efficiency and customer satisfaction. We are committed to delivering cutting‑edge technology and personalized support to help our clients grow and thrive in an increasingly digital world. i

We are already trusted by 400+ business customers across Norway, Denmark, Sweden, the Baltics, Belgium and the Netherlands. In Norway, we serve 11 of the 15 largest car dealers, and with strong growth and high demand outside the Nordics, we are actively expanding into new markets.