Remote Patient Scheduling Specialist

Excelsior Orthopaedics Group; Norway; Hybrid; NOK 523,992,000 - 634,306,000; Full time

Job summary

Excelsior Orthopaedics and Buffalo Surgery Center is seeking a Patient Services Representative to handle a high volume of calls, schedule patient appointments, and update demographic information. You will use an EMR system and communicate with providers to ensure an exceptional patient experience.

The role requires a HS diploma or GED, 2+ years in customer service, and preferred EMR experience; occasional evenings or Saturdays may be required, with strict patient confidentiality maintained.

Qualifications

• HS diploma or GED required.
• 2+ years in a customer service role.
• Medical office experience preferred.
• EMR experience preferred.

Responsibilities

• Answer high-volume calls and route requests efficiently.
• Schedule appointments via telephone using the scheduling program.
• Maintain patient confidentiality and accuracy of records.
• Coordinate with providers and teams as needed.
• Inform patients about required documents and referrals.

Skills

Customer service

EMR experience

Medical office experience

Education

HS diploma or GED

Associates degree preferred

Tools

EMR software

Job description

Excelsior Orthopaedics and Buffalo Surgery Center is seeking a Patient Services Representative to handle a high volume of calls, schedule patient appointments, and update demographic information. You will use an EMR system and communicate with providers to ensure an exceptional patient experience.

The role requires a HS diploma or GED, 2+ years in customer service, and preferred EMR experience; occasional evenings or Saturdays may be required, with strict patient confidentiality maintained.