Patient Contact Specialist

Excelsior Orthopaedics Group; Norway; Sur place; NOK 523 992 000 - 634 306 000; Plein temps

Résumé du poste

Excelsior Orthopaedics and Buffalo Surgery Center is seeking a Patient Services Representative to handle a high volume of calls, schedule patient appointments, and update demographic information. You will use an EMR system and communicate with providers to ensure an exceptional patient experience.

The role requires a HS diploma or GED, 2+ years in customer service, and preferred EMR experience; occasional evenings or Saturdays may be required, with strict patient confidentiality maintained.

Qualifications

• HS diploma or GED required.
• 2+ years in a customer service role.
• Medical office experience preferred.
• EMR experience preferred.

Responsabilités

• Answer high-volume calls and route requests efficiently.
• Schedule appointments via telephone using the scheduling program.
• Maintain patient confidentiality and accuracy of records.
• Coordinate with providers and teams as needed.
• Inform patients about required documents and referrals.

Connaissances

Customer service

EMR experience

Medical office experience

Formation

HS diploma or GED

Associates degree preferred

Outils

EMR software

Description du poste

Job Details:

Job Location: EXC Remote Work - Amherst, NY 14226, Position Type: Full Time, Education Level: High School, Salary Range: $19.00 - $23.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Summary

The Patient Contact Center answers and routes all incoming calls for the company. You will be responsible for answering high-volume incoming calls to service a variety of patient requests, such as schedule appointment and update medical and demographic information; additionally, perform outbound calls to patients as needed for rescheduling. The position may require occasional early evenings and Saturdays.

Duties and Responsibilities

• Answer all incoming calls and expedite as quick and efficiently as possible.
• Create an Exceptional Experience for all patients.
• Speak with all new and established patients and schedules office appointments via phone.
• Using the telephone and computerized appointment scheduling program, schedule all patient appointments, according to physician-specified protocols. Inform patients of the information needed by the registration team; provide patients several scheduling options.
• Retrieve messages from voice mail system from patients who wish to schedule appointments.
• Prospectively inform all new and established patients about the practices payment at the time of service policy, and ensure understanding to arrive with referral forms, x-rays, etc.
• Use electronic medical records to document patient charts and relay patient questions/concerns to the appropriate provider/person.
• Refer all new patients to patient portal when possible and mail new patient packet as needed.
• Re-schedule patients as needed.
• Maintain patient confidentiality.
• Attend team efficiency meeting with supported providers and their teams.
• Communicate with providers as needed.
• Complete all other duties assigned by Team Lead/ Supervisor, Practice Manager, or Administrator.

Qualifications: Requirements and Qualifications

• Associates degree preferred; HS diploma or GED required.
• 2+ in a customer service role; 1+ years medical office experience preferred.
• EMR experience preferred.

Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.
• Involves standing, sitting, and walking.
• Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.

The pay range for this position is determined based on several factors, including the candidate’s years of experience, qualifications, training, licenses, designations, and the overall market conditions.

This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer andmay have additional duties assigned as necessary.

Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.