Remote IT Support & Training Specialist

VitalEssence Spa

Oslo

Remote

NOK 147,000 - 176,000

Full time

14 days+

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Job summary

VitalEssence Spa in Oslo is seeking a Remote Computer Support Specialist to provide technical support and troubleshooting services to clients remotely. This contract position offers a monthly salary of USD 1,500 and requires the ability to work effectively from a home office.

You will handle inquiries, diagnose hardware and software issues, assist with installations, document cases, and collaborate with the team to deliver timely solutions while maintaining high customer satisfaction.

Qualifications

Must have proven experience as a Computer Support Specialist or similar role.
Excellent knowledge of Windows and Mac operating systems.
Strong understanding of computer hardware components and peripherals.
Familiarity with remote desktop applications such as TeamViewer or AnyDesk.
Experience in troubleshooting network connectivity issues.
Good communication skills with the ability to explain technical information simply.
Customer-oriented attitude with the ability to work under pressure.

Responsibilities

Respond to client inquiries and provide technical support remotely via phone, email, or chat.
Troubleshoot hardware, software, and network issues for clients.
Install and configure computer systems, printers, and peripherals for clients.
Diagnose and resolve software and hardware issues remotely.
Provide training to clients on how to use computer systems effectively.
Keep updated records of client interactions and technical issues using our ticketing system.
Collaborate with other team members to provide timely solutions to client issues.