Remote-Eligible Service Delivery Lead, Parking & Tolling

COWI; Fredrikstad; Hybrid; NOK 900,000 - 1,200,000; Full time

Benefits offered by this job

Flexible workdays

Work from home possibilities

Competitive terms and pension schemes

Inclusive team culture

Job summary

COWI is seeking an experienced Service Delivery Manager in Fredrikstad, Norway to ensure reliable service delivery for parking solutions. You will be the primary customer contact, drive adoption, and coordinate with product, development, and support teams to continuously improve the customer journey.

Join a multidisciplinary Information Systems team and contribute to long-term service development while balancing profitability and contract commitments in a dynamic, collaborative environment.

Qualifications

• Experience in service delivery, customer success, or a customer-facing role involving digital products and services.
• Understanding of how digital solutions can help municipalities and public sector organizations improve parking management.
• Ability to translate customer needs into new solutions with product management, architecture and development.
• Strong collaboration skills and a proactive, structured approach.
• Proficient verbal and written communication in Norwegian and English.
• Thrives in multidisciplinary teams and has a pragmatic approach to technology.

Responsibilities

• Ensure reliable service delivery for parking customers by overseeing operations, commitments, and continuous improvement.
• Ensure high customer satisfaction and adoption through close dialogue, onboarding, and improvement of the customer journey.
• Serve as the primary contact for customers regarding service delivery, escalations, and improvement initiatives.
• Ensure service delivery aligns with SLAs and contractual obligations.
• Facilitate regular customer service reviews to identify risks and drive improvements.
• Contribute to long-term development of services with product management and development teams.
• Manage financials, invoicing, change orders, and profitability for assigned customers.
• Identify risks and implement measures to ensure stable delivery.
• Plan and execute migrations to new platforms and solutions.
• Coordinate between customers, support, development, operations, and external partners.

Job description

COWI is seeking an experienced Service Delivery Manager in Fredrikstad, Norway to ensure reliable service delivery for parking solutions. You will be the primary customer contact, drive adoption, and coordinate with product, development, and support teams to continuously improve the customer journey.

Join a multidisciplinary Information Systems team and contribute to long-term service development while balancing profitability and contract commitments in a dynamic, collaborative environment.