Quality & Patient Safety Coordinator

Humber River Health; Time; On-site; NOK 276,000 - 345,000; Full time

Job summary

Humber River Health is seeking a Quality & Patient Safety Assistant to support our Quality & Patient Safety Team at the Wilson Site. This temporary full-time role focuses on coordinating initiatives, gathering data, and supporting departments with safety and patient experience efforts.

You will work with diverse teams, handle databases, and contribute to our equity and inclusion goals while delivering high-quality service to patients and staff.

Qualifications

• Diploma in business, healthcare or related field required.
• Expertise in MS Office (Outlook, Word, Excel, PowerPoint, Access).
• Database knowledge and administration.
• Statistical analysis skills.
• Experience in survey management and administration.
• Problem solving, tact and diplomacy, interpersonal, customer service, time management, relationship building, organizational, critical thinking.
• Ability to work independently and collaboratively within a team.
• Ability to multitask in a fast paced environment.
• Excellent customer service, time management, communication, attention to detail, relationship management, critical evaluation, interpersonal.
• Excellent communication and interpersonal skills.
• Proven problem solving skills.
• Ability to handle sensitive and confidential issues/information in a professional manner.
• Excellent attendance record.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Responsibilities

• Coordinate quality and patient safety initiatives (e.g. patient experience, quality, patient safety, etc.) by researching, gathering, and preparing information including documentation into a database/spreadsheet and working with internal and external stakeholders.
• Gather and prepare quality and patient safety data and unit management reports for Executive and Unit management review (e.g. patient satisfaction and experience; post discharge patient feedback, safety and patient relations safety trends).
• Configure and manage user permissions for quality & patient safety databases/information sources.
• Provide support by answering technical questions on respective quality & patient safety databases/information.
• Assist Hospital departments with quality and patient safety initiatives (e.g. Best Practice Spotlight Organization) by gathering and analyzing data and information.
• Coordinate quality assurance and administrative activities for the Post Discharge Call Centre (PDCC) (e.g. 3-6 team members).
• Provide ad hoc support to the unit by answering intake calls, web inquiry and in person consults from patients and families.
• Other duties as assigned.

Skills

MS Office

Statistical analysis

Database knowledge

Customer service

Time management

Education

Diploma in business/healthcare

Tools

Access

Job description

Humber River Health is seeking a Quality & Patient Safety Assistant to support our Quality & Patient Safety Team at the Wilson Site. This temporary full-time role focuses on coordinating initiatives, gathering data, and supporting departments with safety and patient experience efforts.

You will work with diverse teams, handle databases, and contribute to our equity and inclusion goals while delivering high-quality service to patients and staff.