Polish-Speaking Solutions Consultant — Relocate to Sofia

Mercier Consultancy Group; Norway; On-site; NOK 265,000 - 434,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Excellent growth prospects

Job summary

Mercier Consultancy Group is seeking a Polish Speaking Solutions Consultant in Sofia, Bulgaria. The role focuses on delivering expert customer support, using Polish for multi-channel communication, and collaborating with international teams to uphold service standards.

Relocation is provided, including fully paid training and a competitive monthly salary. Prior client-facing experience is advantageous, and relocation to Sofia is required.

Qualifications

• Native or fluent Polish (spoken and written).
• Professional proficiency in English for international collaboration.
• Willingness to relocate to Sofia, Bulgaria.
• Previous client-facing or support experience is advantageous.
• EU passport or eligibility to work in Bulgaria.

Responsibilities

• Deliver expert-level support to customers and resolve inquiries.
• Use Polish to communicate across channels in customer support environment.
• Analyze complex issues and provide tailored solutions that meet service standards.
• Collaborate with international teams to maintain quality metrics in Sofia.
• Proactively engage customers to identify service improvements and ensure a seamless brand experience.
• Manage documentation and reporting for customer support operations.

Skills

Polish language proficiency

English language proficiency

Client-facing / Customer support

Analytical problem-solving

Job description

Mercier Consultancy Group is seeking a Polish Speaking Solutions Consultant in Sofia, Bulgaria. The role focuses on delivering expert customer support, using Polish for multi-channel communication, and collaborating with international teams to uphold service standards.

Relocation is provided, including fully paid training and a competitive monthly salary. Prior client-facing experience is advantageous, and relocation to Sofia is required.