Polish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Norway; On-site; NOK 265,000 - 434,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package

Monthly performance bonus

Excellent growth prospects

Job summary

Mercier Consultancy Group is seeking a Polish Speaking Solutions Consultant in Sofia, Bulgaria. The role focuses on delivering expert customer support, using Polish for multi-channel communication, and collaborating with international teams to uphold service standards.

Relocation is provided, including fully paid training and a competitive monthly salary. Prior client-facing experience is advantageous, and relocation to Sofia is required.

Qualifications

• Native or fluent Polish (spoken and written).
• Professional proficiency in English for international collaboration.
• Willingness to relocate to Sofia, Bulgaria.
• Previous client-facing or support experience is advantageous.
• EU passport or eligibility to work in Bulgaria.

Responsibilities

• Deliver expert-level support to customers and resolve inquiries.
• Use Polish to communicate across channels in customer support environment.
• Analyze complex issues and provide tailored solutions that meet service standards.
• Collaborate with international teams to maintain quality metrics in Sofia.
• Proactively engage customers to identify service improvements and ensure a seamless brand experience.
• Manage documentation and reporting for customer support operations.

Skills

Polish language proficiency

English language proficiency

Client-facing / Customer support

Analytical problem-solving

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth organizations across the European BPO and customer support services landscape. We pride ourselves on providing bespoke career development opportunities and maintaining a standard of excellence that distinguishes us in the competitive staffing industry.

Job Overview

We are currently seeking a dynamic professional for the Polish Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital, Sofia. This is an exceptional opportunity to advance your career within the customer support services sector while enjoying a comprehensive relocation package designed to ensure a seamless transition to one of Europe’s most promising business hubs.

Key Responsibilities

• Deliver expert-level support to customers, ensuring satisfaction and efficient resolution of all service-related inquiries.

• Utilize your proficiency in Polish to provide high-quality communication across various channels within the customer support services environment.

• Analyze complex customer issues and provide tailored, professional solutions that align with company service standards.

• Collaborate with international teams to maintain quality metrics and operational excellence in our Sofia office.

• Proactively engage with customers to identify potential service improvements and ensure a seamless brand experience.

• Manage documentation and reporting tasks accurately to contribute to the ongoing success of our customer support services operations.

• Native or fluent Polish (spoken and written).

• Valid EU passport (mandatory).

• Professional proficiency in English to collaborate within our international team.

• Strong problem-solving skills and a passion for excellence within the customer support services industry.

• Previous experience in a client-facing or support role is considered a significant advantage.

• Willingness to relocate to Sofia for this Polish Speaking Solutions Consultant position in Bulgaria.
  What We Offer

• Competitive Monthly Salary.

• Fully Paid Training.

• Health Insurance.

• Fully Paid Relocation Package (flight, transfer, hotel).

• Monthly Performance Bonus.

• Excellent professional growth prospects for one of the leading Polish-speaking jobs in Europe.

• And Much More…
  Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical richness and modern convenience. Sofia, the capital, is a hidden gem that boasts a welcoming culture, a temperate climate, and a thriving international community, making it one of the most sought-after destinations for professionals seeking high-quality Polish-speaking jobs abroad.

When you secure this Polish Speaking Solutions Consultant position in Bulgaria, you will enjoy a high quality of life with an affordable cost of living. From exceptional local culinary experiences to easy access to both mountainous landscapes and city entertainment, living in Bulgaria provides a fantastic work-life balance for expatriates.