Polish Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Norway; On-site; NOK 277,000 - 410,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus (one-time)

Job summary

Mercier Consultancy Group in Sofia is seeking a Polish Speaking Player Support Specialist to join a fast-growing Gaming & Esports team. You will provide world-class support to Polish-speaking players across multiple platforms and help resolve in-game issues, payments, and account security concerns.

You will collaborate with cross-functional teams, stay updated on patch notes, and contribute to the internal knowledge base while delivering an engaging player experience with strong communication

Qualifications

• Polish language fluency (spoken and written).
• EU passport valid (mandatory).
• Professional English proficiency (written & spoken).

Responsibilities

• Provide world-class technical and account support to Polish-speaking players across gaming platforms.
• Troubleshoot in-game issues, payments, and account security concerns.
• Maintain knowledge of Gaming & Esports trends to assist the player community.
• Act as a brand ambassador, delivering a positive user experience.
• Collaborate with cross-functional teams to report bugs or performance issues.

Skills

Polish language

Fluent English

Customer support

Communication

Empathy

Problem solving

Gaming knowledge

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-leading organizations in the BPO and technology sectors. We pride ourselves on delivering bespoke career opportunities, ensuring our candidates find the perfect professional home while navigating the most competitive jobs in Bulgaria.

Job Overview

We are seeking a passionate gamer to join a high-growth team as a Polish Speaking Player Support Specialist in Sofia. This Polish Speaking Player Support Specialist position in Bulgaria is an incredible opportunity to turn your gaming knowledge into a career within the fast-paced Gaming & Esports industry, supporting millions of players worldwide.

Key Responsibilities

• Provide world-class technical and account support to Polish-speaking players across various gaming platforms.




• Troubleshoot in-game issues, payment inquiries, and account security concerns with speed and precision.




• Maintain deep knowledge of current Gaming & Esports trends to effectively assist the player community.




• Act as a brand ambassador, ensuring a positive and engaging experience for every user interaction.




• Collaborate with cross-functional teams to identify and report bugs or system performance issues to developers.




• Stay updated on patch notes, game updates, and community news to provide accurate information to players.




• Contribute to the internal knowledge base to improve support processes within the Gaming & Esports division.




• Native or fluent Polish (spoken and written).




• Valid EU passport (mandatory).




• Strong passion for the Gaming & Esports industry with a solid understanding of gaming culture.




• Excellent communication skills and the ability to empathize with player frustrations.




• Strong problem-solving mindset and technical aptitude.




• Professional English proficiency to work within our international team structure.

What We Offer

• Competitive Monthly Salary




• Fully Paid Training




• Health Insurance




• Fully Paid Relocation Package (flight, transfer, hotel)




• Monthly Performance Bonus




• €1,500 Signing Bonus (one-time)




• Opportunities for career progression in one of the most exciting Gaming & Esports environments.

Life in Bulgaria

Sofia is rapidly becoming the tech hub of Europe, offering an exceptional quality of life for young professionals. When you accept one of these Polish-speaking jobs, you will discover that Bulgaria boasts a stunning climate, vibrant nightlife, and a rich history. Living in Bulgaria provides a perfect blend of modern amenities and traditional charm, making it a fantastic destination for your next career move.

Beyond the office, you will enjoy a low cost of living, delicious local cuisine, and easy access to both mountain resorts and the Black Sea coast. By choosing this Polish Speaking Player Support Specialist position in Bulgaria, you are setting yourself up for an adventure in a country that is both welcoming and culturally diverse. We are committed to ensuring your transition to Bulgaria is seamless and rewarding.