People and Culture Operations Manager

IKEA; Oslo; On-site; NOK 1,000,000 - 1,400,000; Full time

Job summary

IKEA Norway is seeking a Country P&C Location Operational Services Manager to lead the P&C Operations team across recruitment, payroll, people administration and people data services. You will oversee a team of 10 co-workers and collaborate with local P&C teams and GBO to deliver a seamless co-worker experience.

You will shape the P&C agenda in Norway as part of the Norway P&C Leadership Team, driving compliance, continuous improvement and strong partnerships with stakeholders across a

Qualifications

• Broad understanding of operational P&C processes and the co-worker experience.
• Experience in People & Culture, HR or related functions.
• Experience in matrix organisations and collaboration with Shared Service Centres.
• Ability to navigate an international environment and communicate in English and Norwegian.

Responsibilities

• Lead and develop a team of P&C specialists across recruitment, payroll, and people data.
• Ensure high-quality operational delivery and process improvement.
• Build partnerships with local P&C managers and GBO teams.
• Support implementation of new initiatives and services.
• Act as escalation point and coach for the team.

Skills

People & Culture operations

Leadership

Stakeholder management

HR processes

Cross-cultural communication

Norwegian-English bilingual

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

At IKEA, we believe that a great co-worker experience is created through people, strong relationships and processes that work. We are now looking for a People & Culture (P&C) Operations Manager who is passionate about leadership, operational excellence and creating the conditions for others to succeed.

In this role, known internally as Country P&C Location Operational Services Manager, you will lead the P&C Operations team in Norway, with direct leadership responsibility for 10 co-workers. Together with your team, you are responsible for delivering recruitment, payroll, people administration and people data services to all IKEA units across Norway. In close collaboration with local P&C teams and our shared service organisation, Global Business Operations (GBO), you will ensure a seamless co-worker experience while driving quality, compliance and continuous improvement across our people processes.

As a member of the Norway P&C Leadership Team, you play an important role in ensuring that our services, processes and ways of working support IKEA Norway's goals and ambitions.

About this work area

In this role, you will:

• Lead and develop a team of 10 P&C specialists across recruitment, payroll, people administration and people data
• Create clarity, focus and engagement through supportive and empowering leadership
• Act as an escalation point, coach and sparring partner for your team
• Ensure high-quality operational delivery, service excellence, compliance and risk management across P&C operations
• Drive continuous improvement, simplification and standardisation of ways of working
• Support the implementation of new initiatives, programs and services
• Build strong partnerships with local P&C Managers, matrix stakeholders and GBO teams
• Contribute to shaping the P&C agenda in Norway as a member of the Norway P&C Leadership Team

Who you are

To be successful in this role, we believe you bring:

• A broad understanding of operational P&C processes and the co-worker experience
• Experience from People & Culture, HR or other people-focused functions
• Experience working across stakeholders in a matrixed organisation
• Experience collaborating with Shared Service Centres
• The ability to navigate and collaborate in a complex, international environment
• Confidence communicating and building strong relationships in both English and Norwegian

You understand how people processes come together to create a great experience for co-workers and leaders. You are comfortable balancing day-to-day operations with continuous improvement and enjoy finding better ways of working. You thrive in an international and matrixed environment, where collaboration across functions, units and countries is a natural part of the way we work.

You are a leader with an operational mindset and a genuine interest in how great People & Culture services support the business. Building strong relationships comes naturally to you, and you enjoy creating the conditions for both people and services to succeed.

Ready to join us?

At IKEA, you'll be part of a company built on values, togetherness and a vision to create a better everyday life for the many people.