Operator Response&Support Center – Stavanger

Dovre Solutions; Stavanger; On-site; NOK 700,000 - 900,000; Full time

Job summary

Dovre Solutions is seeking an Emergency Response professional to act as the main contact for emergency notifications and to coordinate responses across global contexts. The role requires fluency in Norwegian and English, strong analytical and communication skills, and the ability to manage high-stress situations.

Responsibilities include monitoring threats, providing remote support, and producing actionable reports.

Qualifications

• Degree in emergency response or crisis management preferred.
• Experience in operations, security, emergency response, or military (OSINT) advantageous.
• Fluency in Norwegian and English, both written and spoken, is essential.
• Strong IT and digital skills.
• Knowledge of CIM is beneficial.

Responsibilities

• Act as main point of contact for emergency notifications and responses.
• Coordinate real-time threat monitoring and incident escalation.
• Provide remote support during business travel and follow travel plans.
• Collect, analyze, and disseminate data to support stakeholders.
• Produce written and actionable reports from collected data.
• Maintain situational awareness of threats and inform stakeholders.
• Notify and collaborate with client emergency organizations as needed.
• Work a 24/7 duty roster including evenings, nights, and weekends.

Skills

Norwegian language

English language

Analytical skills

Problem solving

Communication skills

Team player

Stress resilience

Crisis management

Education

Degree in emergency response or crisis management

Tools

CIM (Crisis Management tool)

Job description

Introduction

Dovre Solutions AS is a trusted global provider of high-value project management services. We have over 30 years of experience as a global provider of project professionals and engineers for large investment projects within our Project Personnel business area. As a leading provider of services to operating and engineering companies, we are committed to provide our clients with the best possible service. All our candidates go through an extensive selection process supported by ISO 9001. To secure the best match for a project, we take time to get to know the person behind the CV.

Function

• Main point of contact in company for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client`s emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client`s emergency organization by monitoring, responding and executing tasks in Client`s corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work – including weekend, evening and night shift

Requirements

Qualification Requirements

• Degree level education preferred – preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Excellent IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of cllient`s national and international role and presence is considered an advantage
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• Proactive and pragmatic; strong analytic, problem solving and communication skills
• 24/7 duty roster, including evening, night and weekend shifts.
• Able to work alone during night shifts and weekend shifts.

Offer

Dovre Solutions is an equal opportunity employer. We encourage applications from anyone meeting the requirements for this position.

Information

For more information about the position above or working for Dovre Solutions, please contact:
Trine Nilsen
Senior Recruitment Manager
[e-mail]
#LI-TN1