Operator Response & Support Center.

Head Energy AS; Stavanger; On-site; NOK 900,000 - 1,100,000; Full time

Job summary

Head Energy Consulting AS in Norway is seeking an Operator for Response & Support Center to serve as the main client contact for emergency notifications and to mobilize the client’s crisis response team.

You will monitor real-time threats, process reports, provide remote travel support, and produce actionable reports while collaborating with the client’s emergency organization. The role requires 24/7 shift work, including evenings and weekends.

Qualifications

• Experience in operations, security, emergency response, or military (OSINT).
• Fluency in Norwegian and English, written and oral.
• Ability to work in high-stress emergency situations.
• Excellent IT and digital skills.
• Willingness to work 24/7 duty roster including evenings and weekends.
• Team player with strong communication and problem-solving abilities.

Responsibilities

• Main point of contact at the client for notification of emergency situations.
• Act on reports of serious incidents and mobilize client emergency response.
• Provide remote support to employees during business travel and follow JMPs.
• Conduct real-time threat monitoring and initiate actions as needed.
• Receive and act on reports of serious incidents and notify/crisis-mobilize.
• Analyze data from open sources to support stakeholders in understanding threats.
• Transform data into written and actionable reports.
• Maintain situational awareness of global threat landscape and inform stakeholders.
• Stay updated on evolving threat picture and information sources.
• Support POB counts during incidents and high-threat travel.
• Collaborate with client’s emergency organization via crisis management tools.
• Conduct notification and mass communication to employees during incidents.
• Notify and collaborate with PISAS when required; 24/7 shift work.

Job description

Head Energy Consulting AS

Head Energy is an independent Scandinavian engineering & consulting house providing a wide range of products to onshore and offshore industries. We work with reputed clients in Energy, Civil Construction & Infrastructure, and Industry.

Head Energy has more than 900 employees, and offices in Bergen, Stavanger, Oslo, Trondheim, Gothenburg, Stenungsund, Esbjerg, Odense, and Hamburg. We are employee owned, client focused and growth oriented.

We live by our core values: Responsible | Honest | Inclusive | Innovative.

Our vision is to bring our employees and clients one step ahead.

We are looking for Operator Response & Support Center

Pnr: 23711

Job Description

• Main point of contact at the client for notification of emergency situations
• Acting on all reports of serious incidents and situations requiring emergency response support, ensuring further notification in accordance with established plans
• Providing remote support to employees during business travel, following-up Journey Management Plans (JMP) and Travel Communication Plans
• Conducting real-time threat monitoring from open sources and initiating actions as needed
• Receive and act on reports of serious incidents, including further notification and mobilization of client`s emergency response organization
• Collect, analyze, and disseminate data from open-source information systems to support stakeholders understand and mitigate threats and risks
• Transform collected data into written and actionable reports
• Maintain situational awareness of the global threat landscape and proactively inform stakeholders in a timely manner about identified threats
• Stay updated and seek information on evolving threat picture
• Support POB count during incidents and business travel in high threat countries
• Collaborate with Client`s emergency organization by monitoring, responding and executing tasks in Client`s corporate crisis management tool
• Conduct notification and mass communication to employees in case of serious incidents
• Notify and collaborate with Petroleum Industry Security Alert System (PISAS) when required. The position implies 24/7 shift work - including weekend, evening and night shift

Qualifications

• Degree level education preferred - preferably in emergency response, crisis management or a security related discipline
• Experience from relevant positions within operations, security, emergency response, and/or military (OSINT)
• Have good understanding of security and emergency preparedness
• Excellent IT and digital skills
• Prior knowledge of CIM (Crisis Management tool) is considered an advantage
• Fluency in Norwegian and English, written and oral, is essential
• Knowledge of cllient`s national and international role and presence is considered an advantage
• Team player, however able to operate individually
• Problem solving skills and creativity
• Ability to handle stress in demanding emergency situations
• 24/7 duty roster, including evening, night and weekend shifts.
• Able to work alone during night shifts and weekend shifts.

Personal Traits

• Proactive and pragmatic; strong analytic, problem solving and communication skills

Applications will be evaluated continuously

Language

• English
• Norwegian

In Head Energy You Get

• Permanent- or project employment with the best conditions.
• Access to the industry´s most exciting job opportunities
• Personal follow-up, mentoring and career guidance
• A large variety of project opportunities
• Good pension- and insurance schemes
• A pleasant and positive work environment
• Access to both specific and general courses.

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