Onsite Support Engineer

Tata Consultancy Services; Trondheim; On-site; NOK 550,000 - 750,000; Full time

Job summary

Tata Consultancy Services is seeking a seasoned Field Services/Onsite Support Engineer to manage hardware issues onsite at client locations. The role involves PC refreshes, laptop configurations for new starters, and coordinating with hardware providers for break-fix and asset repairs.

The candidate should exhibit strong interpersonal skills, knowledge of Windows 10, Office 365, SCCM/Intune, and mass OS deployments, with experience in multi-site support and effective incident handling.

Qualifications

• 6 to 8 years in Field Services / Onsite Support Services.
• Strong knowledge of Windows operating system (Windows 10) and Office 2016/Office 365.
• Experience with SCCM, Intune administration and mass OS deployments.

Responsibilities

• Bulk refreshes and PC support with individual users.
• Laptop configuration for new starters.
• Assist with driver updates, patching and firmware.
• Assisting users in adapting to new technologies (quarterly sessions).
• Review and approve proposed or new Knowledge articles.
• OS version updates and profile recreations when central team cannot deploy.
• General queue monitoring and dispatching tickets.

Skills

Windows 10

Office 365

SCCM & Intune

OS Deployments

PXE & DHCP

Hardware Support

Office Moves

Mass OS Image

Tools

OPK tools

Job description

The Engineer is required to manage and solve customer hardware issues on the site. Issues pertaining to Software updates to providing new laptops, Coordinate Asset repair and Break-fix with equipment provider.

It is important that he always maintains a respectful demeanor. Engineer shall be deputed in client location. The role requires dedicated Support at client Site

Key Responsibilities:

• Bulk refreshes (smarthands GLOPAS)
• Refresh PC support with individual user
• Laptop configuration for New starters
• Assist with Problems – driver updates/patching/firmware
• Assisting users in adapting to new technologies (scheduled quarterly connect session)
• Reviewing and approving proposed or new Knowledge articles
• OS version updates and Profile recreations (Vulnerability tickets) – if central workplace services team is not able to deploy
• updates or create profile due to any reason
• General queue monitoring, dispatching tickets, problem tickets

Technical Requirements:

• Candidate must have 6 to 8 years in Field Services / Onsite Support Services
• PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment
• Office Moves
• Hands-on Office Move Projects
• Good technical knowledge of Windows operating system (Windows 10)
• Knowledge on Microsoft Office 2016 (Office 365)
• Knowledge on SCCM and Intune administration
• Knowledge on mass OS deployments
• Experienced in maintaining multiple OS image and hardware models
• Experience in Microsoft’s OEM Pre-installation Kit (OPK) tools
• Knowledge of PXE and DHCP functionality

BEHAVIORAL COMPETENCIES

• Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management
• Good working knowledge of MS OFFICE (Including MS Project and Visio)
• Able to handle unforeseen situations
• Excellent problem-solving and multitasking skills
• High level of acceptance
• Can drive value and its methodology
• Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
• Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
• Experience in the management of multi-discipline teams in distributed locations
• Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels.
• Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive.

ABOUT US:

Tata Consultancy Services is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of over 607,000 consultants in 55 countries and 180 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including TCS Lidingöloppet, TCS London Marathon and TCS Amsterdam Marathon with a focus on promoting health, sustainability, and community empowerment. TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025.

With a history of over 45 years in Europe, TCS is a transformation partner for companies in industries that range from banking and retail to insurance and travel. Our agile and diverse workforce is distributed in 62 offices across Europe.

• TCS has been ranked number 1 in Customer Satisfaction in Europe for 12 consecutive years.
• TCS has been named Top Employer in Europe for 13 consecutive years
• TCS has been recognized as one of the world’s Top 50 Brands by Kantar BrandZ in 2025
• 80,000 associates are supporting clients in Europe.

For more information, visit www.tcs.com

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