Desktop Support Engineer L1

Sharp Brains; Oslo; On-site; NOK 300,000 - 420,000; Part time

Job summary

Sharp Brains is seeking a Desktop Support Engineer Level 1 for on-site work in Oslo. You will deliver end-to-end desktop support, including hardware, software, imaging, and asset management, using SCCM, Intune, and ServiceNow.

You will handle IMAC tasks, Active Directory basics, VPN access, and VIP on-site escalations while enforcing IT policies and security. This FTE 2DPW, on-site role is offered as B2B/Freelance with two days per week.

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• Administered approved software installations, updates, and security patching in coordination with IT policies.
• Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• Assisted with Active Directory tasks, basic user account management, and smart hands support.
• Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• Demonstrated familiarity with Windows OS environments, mobile device support, and basic ITIL practices for incident, problem, and service request management.

Tools

SCCM

Intune

ServiceNow

Active Directory

Job description

Skill Set : Desktop Support Engineer Level 1

Designation : FTE 2DPW (On-site)

Contract : B2B/Freelance

Days Per Week : 2

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including

troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and

vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket

resolution, and remote assistance.

5. Administered approved software installations, updates, and security patching in coordination

with IT policies.

6. Provided remote and deskside support using EUC tools and supported applications such as MS

Office, Outlook, and VPN clients.

7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy

enforcement.

8. Offered VIP support and acted as the primary onsite contact during critical escalations or

outages.

9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine

maintenance.

10. Assisted with Active Directory tasks, basic user account management, and smart hands support.

11. Maintained documentation of incident resolution, hardware inventory, and technical guides for

internal reference.

12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic

13. Followed ITIL practices for incident, problem, and service request management in corporate