Onsite IT Field Technician: Desktop & Laptop Repair

NSC Global

Norway

On-site

NOK 420,000 - 540,000

Full time

6 days ago

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Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. The role covers on-site hardware troubleshooting, repair and replacement, diagnostics, service call updates, parts handling and customer communication, in line with service levels and field service procedures.

Technicians attend customer locations, validate faults, complete interventions and provide accurate updates.

Qualifications

Experience in Level 1 technical support or field service.
Solid understanding of PC and laptop hardware.
Basic networking and diagnostics knowledge.
Clear, professional communication with customers.
Ability to document troubleshooting steps accurately.
Good time management for multiple site visits.
Fluent written and spoken English; local language for the territory is required.

Responsibilities

Attend customer sites within agreed service windows and complete interventions to required standard.
Perform on-site troubleshooting and hardware repair across desktops, laptops, and related hardware.
Validate warranty status, asset IDs and diagnostic findings before repairs.
Use diagnostic tools and report results clearly to customers.
Manage service call updates and record keeping in required systems.
Generate service reports and obtain customer sign-off after each intervention.
Reinstall BIOS, drivers and OS as instructed and where recovery media is available.
Troubleshoot hardware networking faults within service call scope.
Order parts via approved process after troubleshooting.
Keep customers informed of next steps and any parts required.