On-Site Desk-Side IT Field Technician

Nsc Global; Nordland fylke; On-site; NOK 432,000 - 576,000; Full time

Job summary

NSC Global in Norway is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will troubleshoot, repair hardware, and manage service calls at client sites with strict SLAs. Strong communication, documentation, and adherence to processes are essential for this role.

Requirements include PC hardware knowledge, OS basics, a valid driving licence, and CompTIA A+ is desirable. Fluency in English and Norwegian is expected for direct customer contact.

Qualifications

• Experience in Level 1 technical support or field service.
• Sound understanding of PC and client hardware.
• Working knowledge of operating systems, BIOS, drivers, and basic networking.
• Ability to follow diagnostic processes and document troubleshooting steps.
• Fluent English; local language in Norway for customer contact.
• Valid driving licence and access to a personal vehicle.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built in diagnostics, LED fault codes and structured logical troubleshooting.
• Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems, with arrival updates within 15 minutes and closure within 30 minutes of service completion.
• Generate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.
• Troubleshoot hardware related networking faults falling within the scope of the service call.
• Order additional parts through the approved process, following completion of documented troubleshooting.
• Collect, manage, package, label and return defective or unused parts within the required process and timescales.
• Keep customers informed throughout the intervention, including next steps, repeat visits and parts requirements.
• Escalate unusual incidents immediately, including customer dissatisfaction, damage, missing equipment, unsafe environments or any issue affecting service delivery.
• Comply with all electrostatic discharge, safety and documented procedural requirements, and display the required identification while on customer sites.
• Report process deviations and quality issues, and contribute to continuous improvement.

Skills

Field service experience

Troubleshooting skills

Customer communication

Documentation

Time management

English proficiency

Education

CompTIA A+ certification

Job description

NSC Global in Norway is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems. You will troubleshoot, repair hardware, and manage service calls at client sites with strict SLAs. Strong communication, documentation, and adherence to processes are essential for this role.

Requirements include PC hardware knowledge, OS basics, a valid driving licence, and CompTIA A+ is desirable. Fluency in English and Norwegian is expected for direct customer contact.