Onsite IT Field Engineer - Desktop Support Pro

Nsc Global

Troms

On-site

NOK 420,000 - 520,000

Full time

6 days ago

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Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on site technical support for customer systems. You will diagnose, repair and replace failing hardware at customer sites, document findings and update service records.

You will attend sites within service windows, communicate clearly with customers, follow field service procedures, and escalate issues as needed. A valid driving license and own vehicle are expected for daily travel.

Qualifications

Experience in Level 1 technical support or field service.
Solid PC and laptop hardware knowledge.
Working knowledge of operating systems, BIOS and drivers.
Ability to follow structured diagnostic processes and document troubleshooting steps.
Confident communication skills to explain technical issues to non-technical customers.
Ability to work independently at customer sites with process, safety and escalation adherence.
Strong time management across appointments and travel.
Fluent written and spoken local language; proficient English for documentation.
Valid driving licence and access to a personal vehicle.
CompTIA A+ certification is desirable.

Responsibilities

Attend customer sites within agreed service windows and complete each intervention to the required standard.
Perform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
Validate warranty status, asset identification and diagnostic findings before completing any repair.
Apply approved diagnostic tools and methods, including built in diagnostics, LED fault codes and structured logical troubleshooting.
Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems, with arrival updates within 15 minutes and closure within 30 minutes of service completion.
Generate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.
Reinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.
Troubleshoot hardware related networking faults falling within the scope of the service call.
Order additional parts through the approved process, following completion of documented troubleshooting.
Collect, manage, package, label and return defective or unused parts within the required process and timescales.
Keep customers informed throughout the intervention, including next steps, repeat visits and parts requirements.
Escalate unusual incidents immediately, including customer dissatisfaction, damage, missing equipment, unsafe environments or any issue affecting service delivery.
Comply with all electrostatic discharge, safety and documented procedural requirements, and display the required identification while on customer sites.
Report process deviations and quality issues, and contribute to continuous improvement.