Onsite Desk-Side IT Field Engineer (Tier 1)

NSC Global; Tromsø; On-site; NOK 420,000 - 600,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems, including hardware troubleshooting, repair and replacement, diagnostics and service reporting. Role involves working at customer sites, validating faults and providing timely updates within prescribed SLAs.

Requirements include PC/laptop hardware knowledge, experience in Level 1 support, strong communication skills and a valid driving license.

Qualifications

• Experience in Level 1 technical support or comparable field service.
• Strong understanding of PC and laptop hardware.
• Ability to follow structured diagnostic processes and document steps.

Responsibilities

• Attend customer sites within agreed service windows and complete interventions to required standard.
• Perform on-site troubleshooting, diagnostics, hardware repair and component replacement.
• Validate warranty status, asset ID and diagnostic findings before repair.
• Manage service calls, provide updates and maintain records in required systems.
• Escalate unusual incidents and ensure safe, compliant service delivery.

Skills

Field service experience

PC/Desktop hardware knowledge

Troubleshooting

On-site communication

Driver's license

Tools

BIOS updates

Diagnostics tools

Field service platform

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems, including hardware troubleshooting, repair and replacement, diagnostics and service reporting. Role involves working at customer sites, validating faults and providing timely updates within prescribed SLAs.

Requirements include PC/laptop hardware knowledge, experience in Level 1 support, strong communication skills and a valid driving license.