Online Support Specialist: Customer Success & Tech Help

Q-Storage; Oslo; Remote; NOK 137,000 - 164,000; Full time

Benefits offered by this job

Accommodation provided for non-local

Job summary

Q-Storage is seeking an Online Consultant to deliver high-quality customer service and support across online platforms. You will assist with product inquiries, troubleshoot issues, and offer personalized recommendations to clients.

Strong communication in English is required; additional languages are a plus. This role emphasizes multitasking in a fast-paced environment with opportunities for growth and team collaboration.

Qualifications

• 1+ year in customer service or online sales.
• Excellent English (written and spoken).
• Strong problem-solving and quick thinking.
• Ability to work independently and in a team.
• Tech-savvy with social media knowledge.

Responsibilities

• Respond to client inquiries via chat, email, and social media.
• Provide product information and troubleshooting.
• Offer personalized product recommendations.
• Collaborate with teammates to resolve issues.
• Stay updated on product knowledge.
• Aim to meet monthly customer satisfaction targets.

Skills

Customer service

English fluency

Communication

Problem-solving

Teamwork

Multitasking

Tech-savvy

Tools

Social media platforms

Job description

Q-Storage is seeking an Online Consultant to deliver high-quality customer service and support across online platforms. You will assist with product inquiries, troubleshoot issues, and offer personalized recommendations to clients.

Strong communication in English is required; additional languages are a plus. This role emphasizes multitasking in a fast-paced environment with opportunities for growth and team collaboration.