Remote Online Consultant - Upsell & Support Specialist

FutureHire; Norway; Remote; NOK 137,000 - 164,000; Full time

Benefits offered by this job

Bonuses based on performance

Remote work with flexible schedule

Growth opportunities

Comprehensive training provided

Job summary

FutureHire is seeking a highly motivated Online Consultant for a remote position based in the US. You will handle customer inquiries across online channels, provide product information, and resolve issues with a focus on quality service.

The role offers a stable monthly salary and opportunities for performance-based bonuses. Requirements include 2+ years in customer service or sales, excellent communication skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Proven track record of meeting or exceeding targets.
• Ability to work independently in a fast-paced environment.
• Familiarity with online platforms and tools such as chat support, email, social media.

Responsibilities

• Respond promptly to customer inquiries through various online channels.
• Provide accurate and timely information about products or services offered.
• Resolve customer complaints and issues in a professional manner.
• Identify opportunities for upselling or cross-selling products to customers.
• Maintain detailed records of all interactions with customers for future reference.
• Collaborate with other team members to continuously improve processes and procedures.
• Stay up-to-date on company policies, products, and services to provide accurate information to customers.

Skills

Communication

Written communication

Independent work

Online platforms

Tools

Chat support

Email

Social media

Job description

FutureHire is seeking a highly motivated Online Consultant for a remote position based in the US. You will handle customer inquiries across online channels, provide product information, and resolve issues with a focus on quality service.

The role offers a stable monthly salary and opportunities for performance-based bonuses. Requirements include 2+ years in customer service or sales, excellent communication skills, and the ability to work independently in a fast-paced environment.