Remote Online Consultant: Customer Support & Solutions

RemoteConnect; Alta; Remote; NOK 175,000 - 210,000; Full time

Job summary

RemoteConnect is seeking an Online Consultant to join our remote team from Alta, Norway. You will respond to customer inquiries, help with product information, and troubleshoot issues via chat, email or social media.

The role emphasizes strong English communication and the ability to work independently in a flexible schedule, including potential weekend availability. Prior customer service or sales experience is a plus, but not required, and remote collaboration is supported across platforms.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• Fluent in written and spoken English; other languages a plus.
• Prior experience in customer service or sales is a bonus but not required.
• Strong computer skills and ability to navigate multiple online platforms.
• Excellent communication and ability to work independently.
• Flexible schedule with weekend availability.

Responsibilities

• Respond to customer inquiries and provide product or service information via online chat, email or social media.
• Assist customers with troubleshooting technical issues and provide solutions.
• Build rapport with customers and maintain positive relationships through effective communication.
• Offer recommendations and upsell products or services to increase sales.
• Keep accurate records of customer interactions and transactions.
• Collaborate with other team members to improve processes and enhance the overall customer experience.

Skills

English fluency

Independent work

Communication skills

Computer skills

Weekend availability

Customer service mindset

Upselling

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

RemoteConnect is seeking an Online Consultant to join our remote team from Alta, Norway. You will respond to customer inquiries, help with product information, and troubleshoot issues via chat, email or social media.

The role emphasizes strong English communication and the ability to work independently in a flexible schedule, including potential weekend availability. Prior customer service or sales experience is a plus, but not required, and remote collaboration is supported across platforms.