Norrøna Destinations Operations Manager

Norrøna Adventure AS; Oslo; On-site; NOK 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary package

Pension and insurance benefits

Generous employee discounts on all Nór

Job summary

Norrøna Adventure AS in Oslo seeks a Norrøna Destinations Operations Manager to drive operational excellence across lodges and destination portfolio. You will establish SOPs, enforce P&L control, and lead multi-property teams with a hands-on leadership style.

Reporting to the Chief Experience Officer, you will optimise staffing, manage vendor contracts, ensure HSE compliance, and maximise margins while preserving the brand’s heritage.

Qualifications

• Proven leadership in multi-property hospitality or lodge operations.
• Experience managing property general managers/lodge managers with P&L accountability across multiple units.
• Strong commercial understanding of P&L control, budget management, and vendor negotiations.
• Familiarity with HSE regulations, food health & safety, liquor licensing, and facility maintenance.
• Fluency in English and a Scandinavian language (written and spoken).
• Valid driver’s license.

Responsibilities

• Establish, standardize, and enforce rigorous SOPs across all lodges and assets; conduct multi-unit audits.
• Provide leadership to lodge teams; set targets and conduct performance reviews to ensure compliance.
• Execute full P&L accountability across destination operations; monitor variances and margins.
• Direct multi-property vendor negotiations and procurement; enforce SLA and cost controls.
• Oversee facility maintenance, risk management, and compliance with health, safety and regulatory standards.
• Develop standardized workflows and training materials for consistent execution.

Skills

Multi-property leadership

P&L accountability

Budget management

Vendor negotiations

HSE & safety compliance

SOP development

Operations leadership

English & Scandinavian

Driver's license

Job description

Drive operational rigor, enforce process compliance, maintain P&L control, and oversee day-to-day operations across all Norrøna lodges.

• Leadership experience in multi-property hotel/lodge management or hospitality operations
• Experience managing property general managers and leading P&L accountability across multiple units
• Strong commercial understanding of P&L control, budget management, and vendor negotiations
• Familiarity with HSE regulations, food health and safety, liquor licensing, and facility maintenance
• Fluency in English and a Scandinavian language, and a valid driver's license
• Competitive salary package
• Pension and insurance benefits
• Generous employee discounts on all Norrøna gear

We are searching for a Norrøna Destinations Operations Manager to drive operational excellence across our lodges

For nearly 100 years, Norrøna has crafted ultimate outdoor equipment, enabling people to push beyond boundaries and embrace nature in its purest form. Through Norrøna Destinations, we don't just design for the elements - we host them.

We are expanding our destination portfolio - including our flagship lodge at Andørja in Northern Norway and upcoming high-end locations. We are seeking an exceptional, highly disciplined Norrøna Destinations Operations Manager to drive operational rigor, enforce multi-property process compliance, maintain strict P&L control, and oversee day-to-day operations across all Norrøna lodges.

"Welcome to nature"

About the position

Are you a self-driven operational leader with uncompromised standards, strong commercial acumen, and business operations/logistics background? Do you excel at establishing standard operating procedures (SOPs), holding people accountable while also empowering them, optimizing multi-unit P&Ls, and negotiating top-tier vendor agreements? Then this is your opportunity to serve as the operational backbone of Norrøna Destinations.

Reporting directly to the Chief Experience Officer, the Norrøna Destinations Operations Manager serves as the primary operational leader of our lodge managers across all properties. You will drive operational discipline from A to Z, enforce health & safety protocols, audit quality standards, optimize staffing matrices, and maximize operating margins across our expanding hospitality portfolio.

Main areas of responsibility

• Operational Management & Process Control: Establish, standardize, and enforce rigorous SOPs across all Norrøna lodges and property assets. Conduct multi-unit operational audits to guarantee absolute adherence to operational performance metrics.
• Lodge Leadership & Performance Management: Provide structured oversight, set performance targets, conduct active performance reviews, and ensure tight operational compliance across all property teams.
• P&L Control & Financial Oversight: Execute full P&L accountability across all destination operations. Conduct granular variance analysis, track cost performance, enforce strict budget discipline, and maximize operating margins.
• Vendor Negotiation & Procurement: Direct multi-property vendor contract negotiations and procurement operations. Enforce strict SLA management, cost containment, tight vendor control, and optimal unit economics across all locations.
• Facility Oversight & Risk Management: Oversee comprehensive facility maintenance systems, preventative maintenance schedules, asset integrity, and strict housekeeping protocols. Ensure 100% legal, HSE, liquor licensing, food health & safety, and emergency response compliance.
• Standardized Workflows & Competence Development: Develop and roll out standardized operational templates (work shift plans, maintenance schedules, purchasing lists, quality audit checklists, training materials, annual cycles) to ensure consistent execution across all properties.

We believe you’ll succeed in this role if you have

• Multi-Property Operational Rigor: Proven track record in multi-unit hospitality management, lodge operations, or hotel group operations with a hands-on, execution-driven leadership style.
• Financial Acumen & Cost Discipline: Strong mastery of P&L management, budget control, unit economics, contract negotiation, and operational cost containment.
• Process & Compliance Mindset: High standards for operational routines, quality auditing, HSE risk mitigation, and standard operating procedures (SOPs).
• Decisive Leadership & Accountability: Ability to direct, support, and hold lodge managers accountable while fostering a high-performance culture across dispersed remote teams.
• Hands-On Outdoor & Hospitality Passion: Deep alignment with Norrøna’s values, understanding remote/Arctic operational environments, and a "get your hands dirty" mentality.

Qualifications

• Proven leadership experience in multi-property hotel/lodge management, hospitality operations, or regional resort management.
• Demonstrated experience directly managing property general managers/lodge managers and leading P&L accountability across multiple units.
• Strong commercial understanding (P&L control, budget management, inventory, purchasing, vendor contract negotiations).
• Full familiarity with HSE regulations, food health and safety, liquor licensing, and facility maintenance protocols.
• Fluency in English and a Scandinavian language (written and spoken).
• Valid driver’s license.
• A Strategic Leadership Role: Be the central operational powerhouse shaping the execution, standards, and growth of Norrøna Destinations.
• Impact & Heritage: Work within an internationally recognized family-owned brand with 100 years of heritage and industry-leading sustainability standards.
• Culture: Join a passionate, high-performing team of colleagues and guides who live and breathe the outdoors.
• Benefits: Competitive salary package, pension and insurance benefits, and generous employee discounts on all Norrøna gear.

• Location: Norrøna HQ / Destinations (with travel across lodge locations)
• Start date: By agreement, but no later than January 1st
• Application deadline: 11th of October. We review applications on an ongoing basis

• Hotelldrift
• Kostnadskontroll (Financial controlling)
• Regulatory compliance
• Service-Level-Agreement (SLA) Management