M\\&E Operations Manager

Radisson Blu Plaza Hotel, Oslo; Oslo; On-site; NOK 700,000 - 950,000; Full time

Benefits offered by this job

Up to 53% off stays at Radisson Hotels

Guaranteed minimum 30% off for Friends

Exclusive discounts on breakfast, F&B,

Spa and more benefits

Job summary

Radisson Blu Plaza Hotel, Oslo is seeking an experienced M&E Operations Manager to lead the Meetings & Events function, overseeing planning, delivery and team leadership for a busy hotel operation.

You will translate client requirements into operational plans, manage staffing and scheduling, monitor labour productivity and cost control, and ensure high standards across meeting spaces and events with close collaboration across departments.

Qualifications

• Strong experience within conference & banqueting from a large hotel.
• Fluent in English; a Nordic language is preferred.
• Previous leadership experience within a busy hospitality environment.
• Highly organised with ability to manage several events and priorities.
• Experience with staffing, scheduling and operational planning.
• Understanding of labour productivity and operational cost control.

Responsibilities

• Lead the day-to-day M&E operation and ensure successful delivery of meetings, conferences, banquets and events.
• Translate function sheets and client requirements into clear operational plans.
• Lead, coach and develop the M&E operational team.
• Plan schedules, staffing and effective use of permanent and leased labour.
• Act as the main operational contact for event organisers during events.
• Ensure meeting rooms and event spaces are set, presented and maintained to a high standard.
• Lead operational briefings and ensure teams are prepared before every event.
• Manage guest and client feedback, complaints and service recovery.
• Maintain and improve M&E SOPs and operational standards.
• Manage labour productivity, agency costs, F&B costs, equipment rental and other expenses.

Skills

Conference & banqueting

Leadership

English fluency

Nordic language preferred

Staffing & scheduling

Operational planning

Labour productivity & cost control

Job description

M&E Operations Manager

Responsible for the operational planning, delivery, and leadership of the Meetings & Events business at the hotel.

• Strong experience in conference & banqueting from a large hotel
• Previous leadership experience within a busy hospitality environment
• Fluent in English; a Nordic language is preferred
• Experience with staffing, scheduling, and operational planning
• Understanding of labour productivity and operational cost control
• Up to 53% off stays at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for friends and family
• Exclusive discounts on breakfast, food & beverage, spa, and more
• Opportunities for growth, learning, and career development

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

As M&E Operations Manager, you will take ownership of the operational planning and delivery of our Meetings & Events business.

Your responsibilities will include:

• Leading the day-to-day M&E operation and ensuring successful delivery of meetings, conferences, banquets and events.
• Translating function sheetsand client requirements into clear operational plans.
• Leading, coaching and developing the M&E operational team.
• Planning schedules, staffing and effective use of permanent and leased labour.
• Acting as the main operational contact for event organisers while events are taking place.
• Ensuring meeting rooms and event spaces are set, presented and maintained to a consistently high standard.
• Leading operational briefings and ensuring teams are fully prepared before every event.
• Managing guest and client feedback, complaints and service recovery.
• Maintaining and continuously improving M&E SOPs and operational standards.
• Managing labour productivity, agency costs, food & beverage costs, equipment rental and other operational expenses.
• Ensuring equipment, storage areas and operational resources are effectively managed.
• Working closely with M&E Sales, Kitchen, AV/Technical, Housekeeping, Engineering, Front Office, Security and the wider F&B Leadership Team.
• Identifying opportunities to improve efficiency, quality and the overall event experience.

Qualifications

To be successful in this role we believe that you:

• Have strong experience within conference & banqueting from a large hotel.
• Is fluent in English, additionally a Nordic language is preferred
• Have previous leadership experience within a busy hospitality environment.
• Are highly organised and comfortable managing several events and priorities simultaneously.
• Have strong experience with staffing, scheduling and operational planning.
• Understand labour productivity and operational cost control.
• Are confident communicating directly with clients and event organisers.
• Have high standards and excellent attention to detail.
• Are a visible, hands-on and supportive leader.
• Remain calm, solution-oriented and decisive under pressure.
• Enjoy working collaboratively across multiple hotel departments.
• Are flexible and understand that Meetings & Events requires availability according to the business, including evenings and weekends when required.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career -No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit -Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition -Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks -No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.

• Kostnadskontroll (Financial controlling)