Logistics Operations Specialist

Internetwork Expert; London; On-site; NOK 333,000 - 352,000; Full time

Benefits offered by this job

33 days annual leave

Enhanced MAT/PAT pay

Job summary

Shift is seeking an Operations Executive in London to enhance customer and driver experience. The role involves solving issues, improving processes, and collaborating with cross-functional teams to ensure high-quality service.

You will respond to queries by phone and email, work to SLAs, and contribute to long-term improvements in a fast-paced environment. The position is full-time with 5 out of 7 days work, offering salary between £26,500 and £28,000 per annum and a dynamic, growth-focused

Qualifications

• Ability to handle customer queries with professionalism and clarity.
• Strong verbal and written communication skills.
• Proven track record of strong problem solving with a proactive mindset.
• Excellent organisational and time management skills to meet targets and deadlines.
• Ability to remain calm under pressure, with a strong desire for personal development and continuous learning.
• Strong analytical skills to identify trends and develop actionable insights for process improvement.

Responsibilities

• Handle and resolve customer queries through email and phone, ensuring a positive customer experience at all touchpoints.
• Investigate and solve problems effectively, focusing on delivering quick and satisfactory resolutions for customers.
• Address real-time queries and challenges as they arise, all while adhering to internal and external time bound SLAs.
• Analyse customer feedback and service trends to identify patterns, recommending strategies to reduce repetitive issues.
• Develop and implement contact avoidance and reduction techniques to streamline customer service processes.
• Collaborate with internal teams to address root causes of recurring problems and ensure long-term solutions.

Skills

Customer service

Communication

Problem solving

Time management

Analytical skills

Independent work

Logistics knowledge

Job description

Shift is seeking an Operations Executive in London to enhance customer and driver experience. The role involves solving issues, improving processes, and collaborating with cross-functional teams to ensure high-quality service.

You will respond to queries by phone and email, work to SLAs, and contribute to long-term improvements in a fast-paced environment. The position is full-time with 5 out of 7 days work, offering salary between £26,500 and £28,000 per annum and a dynamic, growth-focused